北京招聘

Front Desk Associate

Position Overview

Disney is looking for exceptional Front Desk Associates (FDA) to manage the front office and reception for the Disney English Language Learning centers in Shanghai including following proper internal control processes of cash and bank management. The FDA will make a strong first impression of the Disney English Language Learning Center to interested and enrolled children and their parents. This individual manages the Center’s Front Office and reception area, ensures that the day to day finance operation is running smoothly and coordinates the Center Calendar.

The position reports into the Center Operation Supervisor and Accounting Manager.

General Duties and Responsibilities:

Reception Desk:

· Provide a warm welcome for all visitors including prospective and enrolled students to the center and field all in-bound telephone calls.

· Serve as a resource for all callers and center constituents for up-to-date information regarding the Center schedule and other general Center information

· Greet guests, confirm that they have signed in and completed the welcome questionnaire (if they do not have a visitor badge), key necessary data into the center system, and notify the appropriate center staff of the guest’s arrival

· Participate in outside of classroom academic, marketing and center social events as needed

· At the start of the day, turn on computers and projection/television displays in the reception area and ensure that all equipment and videos are functioning correctly.

· At the end of the day, turn off all equipment throughout the facility

· Assist waiting parents and ensure that learners are directed from the Clubhouse to their classroom on time

· Responsible for all incoming mail and packages and ensuring that they get to the appropriate recipient.

· Confirm attendance for all young language learners and contact parents in the case of learner absence and record in the center system.

Cashier Function

· Collect tuition fee and deposit from customer and issue receipt/ invoice to customer

· Refund customer tuition fee and customer deposit

· Bank deposit and cash on hand management

· Petty cash management and staff reimbursement

· Maintain related payment/ refund information in CRM system

· Daily/ Monthly cash reconciliation and cash flow report

· Custodian of bank draft, receipt and Fapiao

· School Inventory management and stock item reconciliation

· Orders supplies as directed by the Center Manager for the non-academic operations of the center.

· Tax affairs

Job Qualifications:

· Pro-active and detail oriented with the ability to be flexible

· Ability to multi-task in a fast-paced and dynamic environment.

· Excellent communication and interpersonal skills required.

· Able to work under pressure and can accept flexible working time including weekends and evenings.

· Strong English language skills

· Very Strong computer skills, especially in MS Office.

· Passion for working with children and possessing a strong team spirit

前台接待 职位概述：迪士尼诚招优秀的前台接待，负责上海迪士尼英语培训中心的前台办公区和接待处的管理以及内部现金控制流程和银行存款账户。前台接待会带给潜在学员和在册学员及其家长对迪士尼英语语言学习中心的第一印象，必须保证中心日常财务操作的顺畅，协调中心的日程安排。
汇报关系：汇报给中心运营主管和会计经理。 主要职责：

前台：

· 热情接待所有访客，包括潜在学员和在册学员，接听来电。

· 为所有来电、来访的客户解答关于中心最新的日程安排及其他相关问题。

· 迎接访客。对于没有访客徽章的新客户，确保他们填写登记表格，将数据输入中心系统，并通知相关人员作后续接待。

· 参与必要的教学相关的活动、市场推广活动和中心的社会活动。

· 工作开始之前，开启电脑、投影仪和电视，确保所有设备和放映正常运作。

· 工作结束后关掉学习中心的所有设备。

· 为等候的家长提供帮助，确保学员及时进入教室。

· 接收并正确派发邮件、包裹。

· 确认所有小学员的出勤，如有缺席应及时联络家长并在中心的系统进行登记。

收银：

· 负责收取学费和预付款，开具发票/收据。

· 负责处理客户的学费及预付款退款事宜。

· 负责银行存款账户及现金管理。

· 负责小额现金管理及员工报销。

· 维护客户服务系统中的相关收付款记录。

· 负责每日现金对账和现金流月报表。

· 管理银行清单，收据及发票。

· 中心仓储物品对账及资产管理。

· 按照中心经理的要求进行教学任务以外的物资采购。

· 负责税务事项。
职位要求：

· 积极主动，注重细节，灵活机动。

· 能够安排和管理多项工作，并能适应快节奏和动态的工作环境。

· 良好的沟通能力及处理人际关系技巧。

· 能够在压力下工作，能够适应弹性工作时间包括周末及晚上。

· 良好的英语能力。

· 熟练运用计算机，尤其是微软办公系统。

· 热爱儿童事业，有很强的团队精神。

华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。