北京招聘

Job description

IBM Storage Product Field Engineer (PFE) is the highest level support to all storage customers.

Provide technical support to IBM storage WW customers.

Work with IBM worldwide storage development team on product enhancement.

Investigate technical issues through log/dump analysis and provide resolutions to IBM in-country support team.

Work with the Client Care team to improve customer satisfaction by visiting key customers and onsite support.

Create procedures and tips for the field support team to resolve storage problems.

Develop and provide technical training and service strategies to field support team.

Job Requirements: Computer Science or Computer Engineering major.

Excellent analytical skills and problem solving skills, especially on storage product.

Good communication and coordination skills;

Active learner;

Spirit of dedication and devotion under stress;

Storage knowledge is preferred;

English: Fluent in speaking, reading and writing.

Preferred:

Experience in IBM Storage HW/SW Products;

Experience in Operating System and SAN;

Experience in Technical Support.

Required

Bachelor's Degree

English: Fluent

Chinese simplified: Fluent

Required

Bachelor's Degree

Basic knowledge in storage level 2 support

English: Fluent

Chinese simplified: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。