北京招聘

BJ Retail Banking - Team Head
(internal grading = Deputy Branch or Sub-branch Mgr.)

Major Accountabilities:
? Management of the retail team
? Ensure all customer related transactions are processed properly and according to customer’s instructions, and both internal and external regulation, policies and procedures
? Customer experience and relationship management
? Immediate escalation of any transactions or situations that senior management should be reasonably aware of such as customer disputes and conflict, fraud, or erroneous transactions that could result in a loss to ANZ
? Cross sell of retail and other ANZ products and services
? Ensure complete and general compliance
? Collaboration with colleagues within the retail China team and other ANZ business units
? Compliance with local and Group AML/Sanctions requirements when on boarding customers and when conducting ongoing review and monitoring on customers by fulfilling responsibilities in Know Your Customer (KYC), Know Your Customer's Business (KYCB) and Know Your Customer's Customer (KYCC) processes, identification and escalation of (potential) risks and breaches, and conducting relevant investigation if required.
? Attend AML/Sanctions related compliance trainings
? Performance Plan should be updated accordingly to reflect the AML/Sanction responsibilities.

Experience/Education Required:
? A degree in accounting/finance
? English speaking qualification is preferred; Experience working with English first language speakers
? At least 5-8 years working experience in retail banking mainly as sales role, 2yrs or above for small team (5-10 persons) management experience

澳新银行，作为全澳四大银行之一，拥有超过170年的经营历史。同时，在亚太区域，澳新银行已在26个国家地区拓展了其分支机构，为个人和企业客户提供全方位的金融服务。
澳大利亚和新西兰银行(中国)有限公司作为最早进入中国市场的外资银行之一，在北京、上海、广州和重庆, 成都，青岛设有分行，同时入资上海农村商业银行和天津银行成为战略合作关系。致力于成为亚太区领先银行，澳新银行（中国）更注重在中国市场的发展，真诚欢迎各位优秀的业界英才的加盟，与澳新银行（中国）一同创造美好明天！