北京招聘

Divisional
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

-Provide efficient counter service
a) By performing skillfully, promptly and accurately for all counter transactions;
b) By providing the most appropriate solution based on individual needs;
c) By handling customers’ enquiries professionally and solving their problems to their satisfaction
d) By ensuring service for HP customers constantly meets or exceeds the requirements set down in the HSBC Premier Service Protocol;
e) By allying with PRO/PRM to promote the one-to-one banking relationship with the HP customers.
f) By ensuring cash balancing during the day and day-end balancing
g) By helping customers to collect security items-Card/PIN over counter
Have strong sales sense and skills to cross-sell
a) To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Customer Service Office/Representative or Banking Services Manager to support sales and promotion strategies.
b) To be able to sell independently promoted products to valuable customers under specific
-Provide back office support
a) By performing document checking under different payment items to match with the local regulation, account maintenance for various account types and other required duties.
b) By ensuring all reports & returns either submitted to SAFE/local government or required internally are produced on a timely
c) By implementing strict control measures to ensure customer's account pack and instructions are sent to branch operations team with complete & accurate supporting documents by daily checker on daily basis for timely processing in accordance with SLA. (For daily checker only)
-Report customer feedback and collect market intelligence
a) To report customer feedback and collect market intelligence in order to seek continuous improvement in customer service.
-Protect the bank’s interest
a) To always keep alert for any suspicious Money Laundry activity and do report duty to superior.
-Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
a) Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.
b) Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Qualifications

To be successful in the role, you meet the following requirements:

-Bachelor degree or above;
-Good command of oral English;
-Good interpersonal skills and strong sense of responsibility;
-Strong communication skills and problem solving skills;
-Commitment to service and sales and willingness to work under a flexible timetable;
-Knowledge of PC and typing skill.

You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited

* 公司简介

   具有150多年历史的香港上海汇丰银行有限公司银行始于上海，于2007年4月2日正式注册为本地法人银行。汇丰中国前身是香港上海汇丰银行有限公司的原中国内地分支机构。自成立以来，我们一直把握市场的增长机遇，努力建立联系以帮助客户开拓商机。我们推动工商企业茁壮成长及各地经济蓬勃发展，而最终目标是让客户实现理想。这就是我们的角色和宗旨。
汇丰全世界的广大员工秉持汇丰坦诚开放、稳妥可靠、重视联系的价值观，致力打造一个更加重才、共融、多元的企业，让汇丰成为全球顶尖人才向往的地方。我们以价值主导的高绩效文化以及风险管理文化，将环球标准融汇于日常的行事方式当中，简化各项流程与程序，以保护汇丰及其员工和客户。
汇丰是在内地投资最多的外资银行之一，在投资自身发展的同时，也入股内地中资金融机构，包括交通银行。 汇丰中国目前拥有超过6000名员工，其中约99%是本地人才，是内地网点最多、地域覆盖最广的外资银行。
凭借对中国内地市场的深入了解和国际金融服务专业经验，汇丰在内地为客户提供广泛的金融和银行服务，包括零售银行及财富管理业务、工商金融业务、环球银行及资本市场业务、以及私人银行业务。
汇丰对其业务开展所在地的社区怀有强烈的责任感。汇丰广泛支持教育、环保和慈善事业，对中国内地的捐款迄今已累计超过人民币7亿元。
汇丰屡获全球奖项，在各项知名行业排行榜中也名列前茅，彰显汇丰锐意成为世界领先国际银行的战略。

*福利待遇

   作为连年荣获***雇主奖的汇丰中国，除了给员工搭建良好的培训体系和职业发展平台，还提供行业领先的福利待遇和人文关怀。
悠长假期---除了优于行业水平的年休假，汇丰员工还享有琳琅满目的其它休假如生日假、收养假、国际***节假、国际***节假、志愿者假等等。
安居乐业---丰厚贴心的住房抵押贷款利息补贴，让汇丰员工早日实现安居梦。
未雨绸缪---极具人性化的企业年金计划，保障汇丰员工在未来拥有富足无忧的退休生活。
张驰有度---弹性工作时间，让汇丰员工省去了高峰出行的烦恼。
选你所想，享你所选---菜单式的弹性福利制度让汇丰员工真正实现了自己的福利自己做主。汇丰的直系亲属同样也能享受如此优厚和个性化的弹性福利。
心灵港湾---汇丰所有员工和直系亲属都可以享受专业且免费的心理咨询服务，摆脱困惑烦恼，拥有幸福快乐。