北京 [切换城市] 北京招聘北京银行招聘北京综合业务专员招聘

Wealth & Mortgage Ops. Officer

澳大利亚和新西兰银行(中国)有限公司

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:银行

职位信息

  • 发布日期:2015-06-14
  • 工作地点:上海
  • 招聘人数:1
  • 工作经验:3-4年
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:综合业务专员  

职位描述

Major Accountabilities/Key Results Areas (KRAs):
1.BAU Processing:
? Provide a responsible & accurate ops service by maintaining & applying an up to date knowledge of wealth/mortgage related policies, practices, procedures and law.
? Base on customer feedback include internal customers, improve the customer quality and settle the customer complains within 3 working days
? VOB has achieved ops goal or improve 10%YOY
2. Risk Management
? Ensure compliance with the Bank policy and procedure and local statutory requirements.
? Ensure risk control in BAU and no repeated QA findings
? Ensure BSO on time submit and for those outstand balance should be escalated
? Ensure regulatory report submit on time and quality is under control
? Engage audit before self check and after follow up action
3. New product / project engagements
? Assist supervisor/manager in the project like preparation on UAT test plan and scenario
? Engage in UAT test period as wealth/mortgage ops role
? Escalate the issues which are found in UAT by system and process side
4. Other Duty
? Assist other team members with their duties when necessary, especially for cross support within wealth & mortgage ops and work as one team.
? Contribute suggestion to improve existing working process and to improve ops efficiency.
? Complete the statistic for internal & external reporting requirements.
? Good communication with teams and people management.

Capabilities: (Skills, knowledge and behaviours required for the position)
? Lateral thinking ability and the confidence to take initiative, identify opportunities for improvement, and implement these improvements
? Proactive customer service attitude
? Professional and neat personal presentation
? Knowledge with consumer transactional banking products and services
? Technical competency in processing retail type transactions
? Good communication skills (in both English and Chinese)
? Basic knowledge of accounting principles
? Basic understanding of relevant procedures of the ANZ Group and China local regulations (e.g. from PBOC/SAFE/CBRC)

Experience/Education Required:
? Bachelor/College degree;
? Team work spirit and people management skill;
? Ability to work under pressure;
? Experience working with English first language speakers is preferred.

公司介绍

澳新银行,作为全澳四大银行之一,拥有超过170年的经营历史。同时,在亚太区域,澳新银行已在26个国家地区拓展了其分支机构,为个人和企业客户提供全方位的金融服务。
澳大利亚和新西兰银行(中国)有限公司作为最早进入中国市场的外资银行之一,在北京、上海、广州和重庆, 成都,青岛设有分行,同时入资上海农村商业银行和天津银行成为战略合作关系。致力于成为亚太区领先银行,澳新银行(中国)更注重在中国市场的发展,真诚欢迎各位优秀的业界英才的加盟,与澳新银行(中国)一同创造美好明天!

联系方式

  • 公司地址:地址:span陆家嘴环路166号未来资产大厦15层