北京招聘

Cognolink is a primary research firm that connects investors and businesses to critical intelligence. In an information-heavy world, we have created new ways to uncover the most elusive market insights in order to provide our clients with a competitive edge.
We work with private equity firms, hedge funds, management consultants and corporations. What they share is a desire to access the most authoritative information from respected sources, and this is where we come in.
With five offices across three continents, our team of research professionals is at home in all of the markets in which our clients operate. And our deep understanding of sectors, geographies and investment strategies is matched by our ability to track down the best sources and ask the right questions.
Deeper understanding. Smarter decision-making. Intelligence Discovered.

This role is based in our busy infrastructure team. You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.

Role & Responsibilities:
● Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
● Provide excellent customer service;
● Install, upgrade and support Windows OS and any other authorised applications;
● Manage the starter/leaver process;
● Create, manage and maintain Windows build images;
● Produce “how to” guides on systems usage to aid customers and other technical support staff;
● Proactively monitor IT systems and preventative measures taken to reduce system downtime;
● Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies;
● Identify potential vulnerabilities and suggest resolution; and
● Ensure PC asset management processes are followed


Essentials Skills
● Some 1st and 2nd line support experience “good all rounder”;
● Good experience with Microsoft technologies across the board (eg Windows 7, 8);
● Understanding of basic networking protocols and principles;
● Desktop Imaging and standard build creation;
● Hardware (PC, IP Phone) setup and troubleshooting;
● Blackberry / IOS / Android setup, configuration and support;
● Pro-actively work on tickets/incidents in the departments queue;
● Exposure to Cloud solutions (Gmail, Box, hangouts, dropbox).


Desirable:
● Exposure to working with Red Hat or similar Linux distributions.
● Familiar with HP switcher.
● Server Exposure, AD, VMware, File/Print servers.
● MSCA Certification
● ITIL Foundation

高临管理咨询（上海）有限公司诚聘