Senior Client Service Coordinator - Cantonese
劳氏质量认证（上海）有限公司
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：检测，认证
职位信息
- 发布日期：2015-06-12
- 工作地点：上海
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：本科
- 语言要求：粤语精通
英语熟练 - 职位月薪：面议
- 职位类别：客服专员/助理(非技术)
职位描述
Job Overview:
To support the delivery of a professional and responsive service to internal and external clients
Job Responsibilities:
1 Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
2 To plan visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements
3 Communicate details of planned visits/activities to Assessors, ensuring contractual requirements and client expectations are understood
4 Build relationships with internal and external clients to help build and maintain the business, and improve LRQA’s competitive position
5 Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement
6 Responsible for the accuracy and completeness of client data in LRQA business systems
7 Liaise with and provide support to other team members, departments and offices, as may be required
8 Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis
9 Identify and suggest improvements to service delivery processes and procedures
10 Mentor other team members and new staff to transfer knowledge of LRQA’s products and processes
11 Actively contribute to team meetings and client service initiatives
12 Upload approvals and related data to external databases, as directed by the appropriate manager
13 Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
14 Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
Job Requirements:
1 Experience of working in a business to business client service environment, preferably dealing with business clients
2 Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language. Cantonese Preferred.
3 Polite and approachable manner
4 Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines
5 High degree of accuracy
6 Able to work as part of a team to contribute to achieving departmental/business objectives
7 Computer literate in MS Office
8. Good Cantonese speaking (very fluent English as well)
If you are interested in this position, you can also send your CV to Shanghai-hr@lr.org. Pls remember to mention the job title in the subject.
To support the delivery of a professional and responsive service to internal and external clients
Job Responsibilities:
1 Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets
2 To plan visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements
3 Communicate details of planned visits/activities to Assessors, ensuring contractual requirements and client expectations are understood
4 Build relationships with internal and external clients to help build and maintain the business, and improve LRQA’s competitive position
5 Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement
6 Responsible for the accuracy and completeness of client data in LRQA business systems
7 Liaise with and provide support to other team members, departments and offices, as may be required
8 Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis
9 Identify and suggest improvements to service delivery processes and procedures
10 Mentor other team members and new staff to transfer knowledge of LRQA’s products and processes
11 Actively contribute to team meetings and client service initiatives
12 Upload approvals and related data to external databases, as directed by the appropriate manager
13 Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
14 Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
Job Requirements:
1 Experience of working in a business to business client service environment, preferably dealing with business clients
2 Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language. Cantonese Preferred.
3 Polite and approachable manner
4 Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines
5 High degree of accuracy
6 Able to work as part of a team to contribute to achieving departmental/business objectives
7 Computer literate in MS Office
8. Good Cantonese speaking (very fluent English as well)
If you are interested in this position, you can also send your CV to Shanghai-hr@lr.org. Pls remember to mention the job title in the subject.
公司介绍
About LRQA/劳氏质量认证（上海）有限公司
LRQA has provided management system certification services and training services in China since 1995 and enjoyed as market leader in terms of reputation, service quality and technical expertise. We are now looking for suitable candidates to join our growing team in China.
LRQA is committed to recruiting and developing the very best people to help us achieve our goal of protecting lives and the environment. We recognise that the professional competence and technical knowledge of our employees are a major asset and that effective training and development is essential to our success. We believe that employees should have the opportunity to realise their potential in terms of job performance and career development, so they can participate fully in our activities and gain maximum satisfaction from their work.
In return, LRQA offers a highly stimulating work environment; excellent career development and training opportunities, opportunity to work with colleague across the world, and a competitive salary and benefits package as well as the opportunity to make a real difference.
LRQA has provided management system certification services and training services in China since 1995 and enjoyed as market leader in terms of reputation, service quality and technical expertise. We are now looking for suitable candidates to join our growing team in China.
LRQA is committed to recruiting and developing the very best people to help us achieve our goal of protecting lives and the environment. We recognise that the professional competence and technical knowledge of our employees are a major asset and that effective training and development is essential to our success. We believe that employees should have the opportunity to realise their potential in terms of job performance and career development, so they can participate fully in our activities and gain maximum satisfaction from their work.
In return, LRQA offers a highly stimulating work environment; excellent career development and training opportunities, opportunity to work with colleague across the world, and a competitive salary and benefits package as well as the opportunity to make a real difference.
联系方式
- Email：shanghai-hr@lr.org
- 公司地址：地址：span延安东路550号海洋大厦19楼