北京招聘

JOB PURPOSE:

To proactively develop high value clients by providing an exceptional shopping experience in store and when required off-site. To ensure our high value clients receive a luxury personalised service in line with the Client Service strategy.

KEY RESPONSIBILITIES

• Give the highest standard of "The Burberry Experience"at all times and to act as a role model for Sales consultants
• Personal presentation is in line with the brand image and company dress code as an Iconic Ambassador of the Burberry Brand
• Assist the Head of Client Services to roll-out a consistent approach to high value client development within their store and locally
• Expand current client " book "of high value clients across all groupings
• Support the relationships of local businesses, concierges of Luxury hotels and other relevant associations to drive footfall to the store
• In conjunction with the Head of Client Services, communicate with the client through digital, mail outs, customer correspondence and telephone calls
• Develop the sale by selecting an appropriate range of options for the customer, providing good product knowledge, overcoming objections and offering appropriate additional items (link selling)
• Keep accurate records of all high value client sales
• Manage client complaints effectively and escalate as necessary to the Head of Client Service
• Knowledgeable about other Luxury Brands on product and service and share information with the store and wider regional team
• Consistently achieve individual sales targets and be aware of store sales targets
• Send monthly report to Head of Client Services on stock, sales, promotional activity
• Ensure all Burberry processes and procedures are followed
• Help maintain the highest standards of housekeeping and retail standards within the store.
• Be available to attend external events to network on behalf of Burberry when required
• Be available to work with high value clients when required which may include weekends, public holidays and out of normal store operating hours
• Work well with the General Manager of the store and become an integral member of the team

SKILLS AND EXPERIENCE

• Extensive luxury retail experience and understanding of high value clients
• Good knowledge of the local market and client service expectations
• Ability to demonstrate they can grow clients relationships to develop future revenue
• Ability to work to tight deadlines and multi-task
• Excellent attention to detail
• Good time management skills to ensure clients requirements are met with in deadlines provided
• Ability to work with clients in store but also other preferred client venues such as hotels, offices or their homes
• Ability to work under pressure whilst maintaining calm demeanour
• Excellent product knowledge across all ranges globally
• Excellent verbal and written communication skills
• Basic knowledge of Microsoft Office
• Knowledge of SAP is desirable

PERSONAL PROFILE

• Personal presentation of the highest standards that reflects the Burberry brand
• Iconic ambassador of the Burberry brand
• Excellent interpersonal skills, patient, discreet and able to demonstrate confidence in front of colleagues and when necessary, at events
• Exceed Client expectations-under promise and over deliver
• Pro-active and self motivated
• Must speak English-knowledge of other languages relevant to the region would be beneficial

Please do register at our website and apply this position online through below link:

http://www22.i-grasp.com/fe/tpl_burberry03.asp?newms=jj&id=50939&aid=16912

Burberry is a luxury brand with a distinctive British sensibility, strong international recognition and differentiating brand values that resonate across a multi-generational and dual-gender audience. The Company designs and sources apparel and accessories distributing through a diversified network of retail, wholesale and licensing channels worldwide. Since its founding in England in 1856, Burberry has been synonymous with quality, innovation and style. Now 150 years later, Burberry is writing another exciting chapter in its history. A dynamic, fast-pace, changing and evolving work environment are part of the Company as it continues to define new opportunities for growth and development in a demanding luxury arena.

Burberry是一个在多年龄层次和不同性别的受众中，具有显著英伦特色，全球享誉和独特品牌价值的国际化奢侈品牌。公司成立于1856年，总部设在伦敦，并在伦敦证券交易所上市。