北京招聘

Position purpose

Primarily responsible for the development, implementation, update, enhancement, and tracking of cross-functional Lincoln consumer experience projects and processes which will enable a true luxury Lincoln customer experience.

Job Description & Qualifications

The Lincoln Customer Experience Supervisor will report to the Lincoln Customer Experience Manager. This role is within the Lincoln Sales and Operations functional area. The Lincoln Customer Experience Supervisor is primarily responsible for the development, implementation, update, enhancement, and tracking of cross-functional Lincoln consumer experience projects and processes which will enable a true luxury Lincoln customer experience.

Position responsibilities

1. Work with cross-functional team in the development and coordination of projects and processes related to the Dealership operations/consumer experience.
2. Develop, execute, and manage compliance based margin programs for the Lincoln Dealers including the qualification tracking, appeals, and payment execution.
3. Support and manage the development and execution of the “Lincoln Touch” at retail
4. Track project timelines, milestones, and budgets to make sure the Lincoln customer experience is executed on time and on budget.
5. Develop and revise consumer experience elements to continually improve the customer experience based on the Lincoln Dealer behavior model.
6. Collect benchmark information from competitors, other industries, and Dealers to support the documentation, development, and execution of future customer experience strategy & actions.
7. Assist in implementing customer experience initiatives at our Dealerships through; creating required communications and training to ensure Dealer staff are aware of and prepared to utilize Dealership technology tools to execute the Lincoln experience, speaking with Dealership staff and/or visiting Dealers to implement the sales technology tools, create tracking mechanisms to evaluate Dealer’s performance and provide improvement suggestion.
8. Collect and document information/requirements related to customer experience requirements from vendors, sales, service, customer relationship center, and marketing.
9. Communicate with management, field team members, and Dealers as necessary in support of full understanding and problem solving on Lincoln projects and processes.
10. Support the evolution, implementation, maintenance, and change requests on existing Lincoln projects and processes.

公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.


福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。

今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。