北京招聘

Job Duties:

-Supports other team members and trainees to achieve their goals through advice and guidance given in a constructive manner, supported by appropriate evidence;

-Creates an environment where skills and knowledge is openly shared to achieve section and business goals;

-Acknowledges the contributions of others;

-Sets an example in ‘delivering Service Excellence’ by delivering solutions on time in the most seamless manner possible;

-Responds positively to customer feedback;

-Proactively identifies problem situations and resolves them to give maximum customer satisfaction;

-Takes appropriate measures to improve quality and prevent reoccurrences;

-Establishes and maintains effective relationship with customer business areas and identifies areas of service improvements;

-Ensures that process (e.g. data capture, feedback) are well thought through, logical and easy to implement for receiver;

-Adopts methodologies to deliver materials and products created, to ensure they are in line with the HSBC Group guidelines and do not breach any copyright laws;

-Accurately completes MI and other business data requirements and ensures supporting statistics/reports/returns are presented to business/management within agreed timescales;

-Maintain equipment, systems and general work environment in good condition;

-Issues/problems are investigated and resolved immediately or escalated to Line Manager when necessary.

Requirements:

-Strong content delivery skills (intercultural, language proficiency);

-Expertise in the area of communication development (intercultural, language proficiency);

-Language training qualification e.g. CELTA, TEFL, TESL;

-Strong Facilitation skills;

-Strong interpersonal skills;

-A passion and drive for Service Excellence;

-A good understanding of the work carried out by GR, preferably with experience of working on the frontline;

-Ability to build and maintain relations with business units and to communicate effectively at all levels;

-Performs to an advanced level for the following skills: Presentation, Facilitation,and Coaching;

-Performs to an intermediate level for the following skills: Learning needs analysis and Measurement and evaluation.

If you are interested in this position, please apply via this link. Else your application will not be handled.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营