北京招聘

-For our Functional Share Services we are looking for an operation Manager at the earliest opportunity.

What are my responsibilities?
Mission
-Responsibility for day-to-day operational management and contractual provision of the respective SL service portfolio with regard to agreed SLAs, quality, budget, savings, compliance and customer satisfaction within the DC. Driving people development with high performance culture.
Responsibility (fully):
-Responsibility for set up and day-to-day operational management of CF R FSS portfolio delivery to internal customer
-Support on deployment of organization strategy/plan
-Process Optimization
Compliance & Risk Management(fully)::
Ensure support and implementation of:
-compliance program activities (compliance program implementation, compliance training,compliance self assessment, compliance control)
-enterprise risk management activities (bottom up / top down risk reporting, risk response, risk management/outsourcing/off shoring )
-internal control activities (RIC implementation / assessment / SOA 404 transaction control level, continuous controls monitoring/ segregation of duty), from HQ, regional compliance and RIC offices
-ensure support in closing audit findings and implementation of control measures for internal and external audits
Financials(fully)::
- Development of accurate budget and forecast in collaboration with BA controlling and ensure its achievement
- Identification and implementation of efficiency, quality and productivity measures to achieve savings in accordance with CF R FSS saving targets
- Establish cost controls measures and conduct frequent reviews
Customers (& Partners) (fully):
- Lead efforts on communication with CF R FSS external and internal stakeholders for all service specific topics of the respective service line (partially)
- Maintain relationship with partners on operational level, monitor their performance and in case of any discrepancies initiate corrective actions
- Provision of detailed knowledge of the content, set up and scope of the services defined in SLAs/OLAs
- Responsibility for fulfillment of the contract with respect to customer
- Provide support to heads of CF R FSS regions and CF R FSS CRM organization in managing relationship with BL governance functions, e.g. right contact person for service specific clarifications
- Manage supplier relationships in order to ensure high quality of services
- Monitor their performance and in the event of shortfalls conducts timely escalations. In case of any discrepancies initiate corrective actions
Processes (fully):
- Identify and implement improvement measures in order to increase efficiency of business processes
- Ensure high quality and continuous improvement of delivered services
- Ensure implementation of common standard delivery processes and roadmaps (partially)
- Support implementation of global best practice tools and applications to reduce operational costs and/or increase transparency and quality
- Identify and implement innovative ideas, best practices and innovative methods to reduce operational costs and/or increase quality and transparency

- Assure timely onboarding of new CF R FSS employees and team leads in the ramp up phase of transition projects
- Provide initial basic and special training for the new joiners
- Ensure permanent communication and alignment between transition projects and DC
- Support global benchmarking projects and implement improvement measures to achieve competitive cost position
- Support deployment of reporting tools
- Monitor performance against targets and in case of deviation defines and implements corrective measures
Employees / People Development (fully):
Execute leadership:
- Manage employees (e.g. selection, training, assessment, promotion and replacement) in line with laws and corporate guidelines
- Drive people development through:
- fostering high performance and talent development culture
- setting relevant targets and monitoring their achievement
- giving frequent and specific feedback to employees and team leaders on their performance and personal
development options
- encouraging those who try to develop or show improvement
- ensuring that employees participate in skill development trainings and programs
- Coach employees: define necessary CF R FSS competencies based on respective responsibilities and organizational setup
- Ensure an adequate attrition rate within the own area of responsibility
- Foster collaboration and co-operation within the CF R FSS community
- Conduct annual performance appraisals based on PMP methodology including succession planning at least for key positions
- Periodically communicate key figures to CF R FSS management and to respective boards
- Ensure strong service attitude (service attitude index) and entrepreneurship

What do I need to qualify for this job?
Knowledge:
-Functional Expertise
-Customer Services/Services –Service Management
-SLA and KPI management, prepare customer reports, organize joint review meetings with customers, efficiency and savings management and reporting, escalation management including Siemens compliance program, internal controls in the area of responsibilityactivities
-Customer Services/Services –Service Operations
-Understanding of relevant KPIs and BVIs, SLA contract fulfillment, operational efficiency improvement, service transition activities, people management
-Finance – Accounting
-Company and customer policies & procedures and work instructions for accounting and finance (including Siemens financial reporting guideline/implementation guideline)
-Technology Fields & Business Methods
-Continuos Improvement /Lean Management –Quality Improvement Methods
-Understanding quality management methodology, understanding quality KPIs, quality reporting, quality improvement programs, continuous quality and efficiency improvement, quality improvement methods and tools in the respective area of responsibility
-Project Management –Project Controlling/Closure
-Project methodology, project planning, business case definition, business case management, risk management, quality management
-Financial Management –Financial Controlling
-Planning, budgeting and controlling
-Further Required Knowledge
-Fluent spoken and written English and preferably languague of respective location
-Fields of Experiences
-Service Business
-Minimum total 8 years. At least 5 years experience in service operations/service management area (in two or more -business processes/areas) and in addition at least 3 years in other functional roles.

-Min. 3 years of management experience
-Experience from a governance organization/unit preferred
-International Exposure
-At least 5 years of international exposure required for cross border service delivery positions
-Required Education/Other required Experiences
-University degree or comparable educational background
-In case you have acquired your skills in alternative ways your application is just as well appreciated.

What else do I need to know?
-Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
-Finance Shared Services provides a variety of accounting, reporting and controlling services to its internal customers. Main products are Accounts Payable, Accounts Receivable, General Ledger, Asset Management, Controlling and Closing & Reporting services.
-Please find more information at: http://www.siemens.com/entry/cc/en/
-We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability for the role.

Contact
-If you want know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn

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