北京招聘

Reports to: Operations Director

Manages (people): All restaurant employees

Synopsis: The Restaurant General Manager is the public face of the restaurant for employees, customers and the wider community, which he/she reflects in demeanor at all times. He/she manages all aspects of ongoing restaurant operations, with relentless drive for quality, service, accuracy, and cleanliness. The restaurant is a profit center, and the GM is accountable for achievement of business targets.

Deliverables/
Metrics:
(specific targets in bonus structure appendix i)
?Restaurant revenue
?QSAC
oQuality
oService level
oAccuracy
oCleanliness
?Facilities, Loss & shrinkage
?HR – employee turnover, training records, morale, and personal development

Responsibilities:
?Lead by example in all areas of restaurant operations to create a strong team.
?Always represent Element Fresh in the proper manner when dealing with customers and the community at-large.
?Resolve any customer issues effectively and discreetly.
?Retain Element Fresh’s high quality standards for freshness, taste, and consistency. Check that recipes are followed accurately.
?Monitor cleanliness and sanitation at all times, and work with other staff to ensure proper food safety procedures.
?Have complete knowledge of all menu items, their garnish, contents and preparation methods. Be ready to answer any customer questions.
?Maintain excellent customer service standards in the restaurant.
?Check all sections schedules and give final approval.
?Monitor training programs and sign off to give new employee permission to start work. Provide on-the-job training/direction, communicate additional training needs to senior management.
?Delegate tasks to appropriate associates, and follow-up for correct and on-time completion
?Foster open communication with and among employees.
?Identify opportunities for quality/service improvements, cost savings, other operational enhancements.
?Monitor the ordering processes for each department, ensure they are controlling costs.
?Keep constant watch on restaurant property to prevent loss and shrinkage.
?Complete an accurate monthly inventory count. .
?Monitor food cost, labor cost, waste/spoilage, and other operational expenses to help ensure the financial success of the restaurant.
?Ensure accurate daily closing, and cash management.
?Follow all safety policies to ensure a safe work area.
?Implement marketing programs, promotions.
?Have the ability to fully operate the POS system.
?Analyze performance vs. targets, develop improvement suggestions and discuss with senior management.
?As a member of the overall element fresh management team, support company initiatives beyond the call of daily duty.

Skill Requirements:
a. Technical skills
?Minimum five years of restaurant experience, at least three years of which in restaurant management. Must include management of kitchen and service operations.
?Organization skills, including prioritizing of workload and task delegation.
?Restaurant sanitation and cleanliness.
?Inventory management for perishable products.
?Understanding of customer satisfaction drivers.
?Team leadership: track record in managing team performance; employee assessment with appropriate action taken.

Skill Requirements:
b. Personal skills
?Strong command of Mandarin Chinese and English
?Outgoing personality for customer and staff interaction
?Passion for quality and customer satisfaction.
?Honesty and integrity.

Note: Element Fresh is open for business seven days a week and a minimum of 16 hours per day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their scheduled shift as business demands. In addition, this is a hospitality business and a hospitality service atmosphere must be projected at all times.

    Element Fresh - 新元素公司是一家外资企业（美资餐饮连锁集团），从事高档西餐厅运营和管理，并且从事食品外卖的餐饮管理有限公司。

    2002年新元素进入中国，是健康餐饮的潮流缔造者。截止目前在9个城市拥有35家门店，分别遍布于北京、上海、广州、杭州、苏州、南京、深圳、成都及武汉。

    新元素品牌累积了近百万优质会员，拥有超过62个国家国籍的忠实粉丝。

    作为2010-2018年度中国杰出雇主奖得主，2009年度华东地区中国杰出雇主奖得主，新元素除了为每位员工提供了一系列优厚的薪资福利待遇外，更为他们配备了一套完整的培训手册，如岗位技能、食品安全卫生、英语课程等，为每一个新元素家庭的成员定制了一个巨大的发展空间！

    新元素也积极参与所在地区的发展，与大型赛事合作，倡导健康生活方式。
    成为上海网球大师赛以及中国网球公开赛的官方餐饮合作伙伴；
    支持公益组织“心连心”和“根与芽”的各项慈善活动；
    为社会提供了2000个工作机会，2009-2018连续9年被评为“中国杰出雇主”。
    
    我们的理念是：新元素相信营养、美味及乐享生活缺一不可！

    在新元素业务蓬勃发展的时期，欢迎有志于在餐饮行业发展的人员前来应聘。一经录用，公司将提供巨大的发展空间，完善的培训。

公司网址：********************
办公室（上海总部）地址：上海市长宁区长宁路88号长宁八八中心6楼606室
联系人： 人力资源部
邮箱：jobs@elementfresh.com 或 recruit@elementfresh.com