Asia IS Infrastructure Manager
威达优尔贸易(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2012-08-08
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:信息技术经理/主管 技术总监/经理
职位描述
Job Title: Infrastructure Manager, APAC
Organizational Unit: IS Asia
Reports To: Asia IS Director
PURPOSE OF THE JOB
Deliver local IS Infrastructure Services.
Lead the local Infrastructure team.
Manage third party IS service providers.
Maintain local Infrastructure environment according to corporate and local standards.
Ensures the efficient delivery of cost effective, quality services to customers and users.
Focal point for Infrastructure related requirements from local and corporate management. Work on Asia projects as appropriate.
JOB CONTEXT & CONTENT
Act as the primary interface for Infrastructure related requirements.
Act as the primary interface for third party support vendors and manage associated SLAs .
Ensure that IS service delivery meets acceptance criteria and local service level agreements.
Assesses new technology and its relevance to the organisation in terms of performance and costs.
Manage local IS helpdesk service and implement the use of Remedy to track tickets.
Manage local IS ticket queues and ensure tickets are processed per SLAs.
Provide outage management; including coordinating local and corporate VWR teams, and third parties. Research root cause and deliver formal outage reports.
Publish monthly IS operational metrics for the country.
Implement Corporate Incident, Change, and Problem management.
Maintain knowledge of future demand for I.S. Infrastructure services and predict the effect of demand on performance service levels.
Determine, together with the regional IS Director and the business owner performance and service levels that are realistic and economic.
Assure that mission critical systems conform to the agreed service levels.
Project Management, including budgeting, organization, and Planning.
Define, together with the Regional IS Director and the business owners, requirements for the local IS Infrastructure.
KNOWLEDGE & EXPERIENCE
University degree in electrical engineering, Computer Science or similar.
Knowledge and experience in LAN protocols and topologies, TCP/IP network addressing, DNS, remote access, network routing and switching technologies.
Knowledge and experience in Microsoft Software products, Lotus Notes and standard PC and server technology.
MCSE or 5 years experience with Windows server 2008.
MCITP or 5 years experience with Windows XP and Win 7.
Ability to communicate in local language(s) and English.
Ability to co-operate and communicate successfully with staff from different countries and thus from different cultures.
公司介绍
联系方式
- 公司地址:朝阳区东三环中路20号 乐城中心