北京招聘

Job Summary
Websense is searching for a skilled IT engineer with programming knowledge looking to join a fast-paced, high-energy, escalation team, working on resolving customer issues, designing large complex deployments, improving the products and training other tiers.
This is a challenging role that is critical to the success of the entire organization. The successful candidate will be a dynamic, motivated person with excellent organizational and communication skills. You will need to be able to manage multiple, high priority and visibility issues simultaneously and effectively lead a remote team to their resolution. You will need to be very detail oriented and able to handle the pressure of being in the middle of work coming in from multiple teams around the world.

Essential Functions
Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization and account managers
Participation in internal and external customer calls to provide technical insight into the issue experienced by the customer, and provides fixes and workaround to alleviate field issues.
Participation in design activities by analyzing requirements and high level designs to have in depth understanding of features, and designs features and components of simple to high complexity as part of product release, maintenance release, and hot fix
Work with QA and development teams to recommend resolutions, provide insights and making sure issues fixes are being properly implemented into the products.
Participation in tech support training sessions, compiling materials and delivering them to other tiers
Participation is the software early availability activities, deploying beta code, troubleshooting and delivering feedbacks

Qualifications
1. Good Troubleshooting Skills and Methodological Approach
2. Previous experience with customers (working directly and on-site visits)
3. Demonstrated experience in scripting languages programming (VBS\Python, SQL)
4. Demonstrated experience in programming languages (c\c++, Java)
5. Knowledgeable in networking technologies: HTTP, SMTP, SSL, TCP/IP, DNS, network components (routers, switches, firewalls, proxies)
6. Demonstrated knowledge in Microsoft infrastructure products: Windows servers and workstations infrastructure, Active directory, Exchange)
7. Demonstrated knowledge in Linux, bash, cron scripts
8. Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments
9. Excellent communication (written and oral) and teamwork skills
10. Fluent in English (read, write, oral communication)
11. IT experience (large companies) - advantage

Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, data and email security solutions, provides Essential Information Protection(TM) for more than 44 million employees at organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit www.websense.com.

Websense, Inc.（纳斯达克：WBSN）是全球领先的整合Web、信息和数据安全防护解决方案提供商，总部位于美国加利福尼亚州的圣地亚哥，在北美、欧洲、中东、亚太、非洲拥有数十个分支机构。作为全球网络安全领域的领跑者，Websense曾连续三年（2004-2006）被《福布斯杂志》评为 “25 家顶尖科技公司” 之一，其安全解决方案被《财富》世界 500 强及 FTSE100 企业广为采用，为全球 5万多家企业的 4400 多万名员工提供关键信息防护。公司通过全球渠道合作伙伴网络分销其解决方案，Websense 软件和托管式安全解决方案可帮助企业拦截恶意代码、防止丢失机密信息以及实施因特网使用和安全策略。

Websense 从开发 Web 过滤解决方案起家，同时在其所有产品中，继续发展在发现和分类内容方面的核心优势，并将该优势涵盖在旗下所有产品当中。现今的Websense正在用空前的速度，将公司代入Web2.0的世界，帮助用户在享用Web应用发展成果的同时，得到充分可靠的安全保障。

Websense中国北京研发中心成立于2007年初，作为Websense全球最重要的研发基地之一，Websense北京研发中心拥有安全技术研究、软件开发、软件测试三大核心研发部门、亚洲最大的全球技术支持团队，以及包括人力资源、财会、市场、销售等在内的多部门综合管理团队，目前在职员工超过300人。

自进入中国以来，Websense以其雄厚的技术背景、强大的研发团队、高可靠性产品和解决方案以及全面到位的客户服务赢得了广泛好评和用户的一致认可。目前，Websense在国内的用户遍及公共部门、金融/银行/保险、制造、法律、科技、批发/零售、服务和教育等。了解更多公司信息请访问网站www.websense.com.