北京招聘

1. RESPONSIBILITIES/ACCOUNTANBILITIES职责:

1. Provide technical daily support for the user Helpdesk services and conduct problem diagnosis and resolution including hardware and software, such as printer system, phone system, and other related equipments, etc.
2 .Accept, log and fulfill IT service requests by remote control;
3. Take record of the problem, include record problem, escalate specific problem to the appropriate expert team;
4. Responsible for daily maintenance, trace and follow all the problem had been resolved, include all the branch offices and plants;
5. Responsible for IT related equipments purchasing application and stock management and assist with IT accessory purchase
6. Provide user training upon request.

7.Explain IT policies and relevant processes to the internal customers

8. Act as coordinator to cooperate with back-end support team (Infrastructure / Application team etc.) to solve problem.

9. Liaise with multi-vendor support in order to identify areas recommended for improvement or troubleshooting.

10.To teach and manage the employee to use the computer regularly and other information system according to the company's IT policy and rules;

11.To be in charge of establishing and maintenance the company web and mail system, ensure the information to be conveyed in time.

12. Responsible for relative security system.

13. Other task assigned by leader.

2. QUALIFICATION/SKILLS资格/技能要求:

1. Bachelor degree or above, major in technical information, computer science or similar disclipline.
2. Helpdesk and trouble shooting skills are essential.
3. Fluent English both in written and spoken, CET-4 or above
4. Experienced in Exchange, Outlook, Microsoft Applications; CCNA and MCSE preferred;
5. Strong sense of responsibility and team work, good communication skills in English and Mandarin.