北京招聘

Location : Shanghai (China)

The purpose to have this role is to standardize and streamline our SD service delivery out of China, reshape up our current SD projects delivery and build up better reference cases.

JD
Responsibility:
? Review solution development
? Review sizing and team pyramid
? Suggest transformationopportunities
? Support due diligence, solution validation and refinement
? Review transition plan
? Support people screening
? Participate in transition governance meetings
? Support Run-book preparation
? Participate in go-live audit review
? SLA baseline and performance improvement (SLA, Service Level Agreement)
? Review transaction monitoring process
? Knowledge management best practices
? CEM best practices (CEM, Customer Experiences Management)
? HDI framework alignment (HDI, Help Desk Institute)
? Quarterly review of Run-book (Run-book: technical reference documents, providing standardize operation process, issues analysis/solving processes)
? Support process alignment and adherence
? PMR participations (PMR, Project Management Review)
? Coordinate continual improvement and service improvement activities
? Maintain CSI catalog (CSI, Continuous Service Improvement)
? Participate in CSI review meetings
? Support transformation activities
? Explore and develop avenues for technology enhancement in service delivery

Qualification:
Need to have 8 years of Servicedesk experience
Good communication in both Chinese and English

日通科技是集专业与综合性于一身的科技，发展的本质是创新，有创新，才会有发展。 日通科技专注于为客户提供个性化创新的顾问服务，促进企业的发展。 秉承专注专业、实事求是、精益求精的咨询理念，服务企业，为企业提供 增值服务、提高竞争力、创造最大利润一直是维新方略的不变的追求。 我们阳光：我们朝气蓬勃，绽放着阳光的明亮和挑战激情 我们职业：我们专业积淀，表现着成熟的职业品格和与风范 我们成长：我们学习进步，每天都与我们共同进步和收获 我们真诚：我们打开心扉，以坦诚的心与世界沟通和交流 我们绩效：我们重视结果，以客户为导向，以目标为己任。