北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服主管(非技术)招聘

Customer Service Supervisor

飞兆半导体(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2015-05-19
  • 工作地点:深圳-福田区
  • 招聘人数:1
  • 工作经验:5-7年
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:面议
  • 职位类别:客服主管(非技术)  

职位描述

Management of:
?A team of Customer Service Representatives in the Regional Sales office and their various functions that support
customers and sales, develop/maintain business relationships and drive sales revenue targets
?Identification, communication and review of customer support needs through the production organization
?Leading and driving internal process improvement across departments and regions.
?Elevation of supply issues, communicating with various SCM functions.
?Benchmark customer effort score to determine baseline with accounts and where we need to improve.
?Recruitment of Staff
?Career development of direct reports
?Performance Reviews and appraisal of direct report staff
Key Objectives:
?Review Asset management work flow and define key activities to improve forecast accuracy and ordering LT by 25% in 2 Qtrs.
?Strengthen weekly base book fill activity and keep channel WOI to 8-10 and improve year end SMI weigh by 20%
?Understand overall algorithm of system generated forecast in DM and define the best work flow to align sales consumption target as well as FE/BE build plan through improving forecast accuracy by 25% by the end of 2014Q4.
?Collaborate with sales team and establish effective work flow to maximize customer support especially for forecasting and supply coordination.
?Advocating for the customer internally throughout the organization to educate others of their needs and what it takes to delight the customer
?Collaboration with the customers by understanding their business, their support models, supply chain and manufacturing needs

公司介绍

Fairchild Semiconductor is a leading global provider of semiconductor technology that powers the products we use and makes them more energy efficient. Fairchild continues to build on its rich history of innovation to address one of the greatest challenges we face today – reducing wasted energy and improving efficiency in an increasingly power-hungry world.

The Power Franchise: Driving Energy-Efficient Solutions
The conservation of energy and the development of energy-efficient products is a critical challenge facing the world today. Energy-efficient solutions from Fairchild play a pivotal role in answering these design issues. With advanced packaging, proprietary technologies and experience in both the design and manufacturing of power semiconductors, Fairchild’s products provide the electronics industry with innovative ways to conserve energy. Fairchild’s high performance semiconductors optimize energy in applications such as power supplies, mobile, lighting, motor, computing, consumer and automotive applications.

Pioneers in the Semiconductor Industry
Fairchild is regarded as the “Father of Silicon Valley,” with a history of leading-edge innovation; this tradition continues today through the design and development of high performance, innovative and energy efficient products. Established in 1957, the goal of the original company was the development and production of silicon diffused transistors and other semiconductor devices. In 1958, Fairchild developed the planar transistor and with it a new industry was born. Today, Fairchild is a global leader delivering energy-efficient analog, discrete, signal path and optoelectronic solutions.

The global concern for energy efficiency calls upon businesses and individuals to each do our part. Fairchild is focused on the design and development of products that foster a greener, ‘cooler’ world, and we will continue to work closely with leading electronic manufacturers to understand the power challenges of new platforms and develop innovative technologies that break new barriers in efficiency.

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