北京招聘

The Position

You will be responsible to work closely with management to provide trustworthy and actionable service quality metrics, to share and validate results and methodology; and with field service teams to aid in the understanding of service performance and quality management.

You will enable yourself optimizing the internal process upon the standards; help yourself building insights of business operation.That’s for you! You are the very important cell for Roche organization.This is a rewarding role where you can help make a difference in people's lives.

• Maintenance and improvement of service quality through a constant cycle of agreeing, monitoring and reporting on service achievements, and initiating actions
• Continually determine the level of services needed to support their business. Know key competencies and processes of service team，improve customer satisfaction by delivering the optimum service quality.
• Determine gaps in the service operation and propose actions to the internal delivery team to close the gaps

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

If you are honest, passionate, and having courage to challenge yourself. That would be the key elements to attract us.

You bring experience in 3~5 years data analysis experience, service data analysis experience, who likes to communicate and service your customers that must be the one we want!.

Bachelor degree in Information Technology or equivalent would be desirable

The next step is yours. To apply today, click on the "Apply online" button below.

Who we are

At Roche, 88,500 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry,

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成就你我，完美生活

罗氏始创于1896年，总部位于瑞士巴塞尔，在制药和诊断领域是世界领先的以研发为基础，以创新驱动的健康事业公司之一。作为全球最大的生物技术公司之一，——药品和诊断，提供从早期发现、预防、诊断到治疗的创新产品与服务，从而提高了人类的健康水准和生活质量。罗氏是体外诊断领域、移植药品的全球领先者；是病毒学领域以及其他关键疾病领域如自身免疫性疾病、炎症、代谢和中枢神经系统疾病的市场领导者。经过百余年发展，罗氏集团的业务已遍布世界150多个国家，共拥有约79,000名员工，并与包括罗氏控股的美国基因泰克、日本中外制药在内的多个合作伙伴建立了研究与开发的业务联盟。罗氏注重永续性发展，保持良好营运表现，2007年，罗氏药品部和诊断部分别实现了总额达368亿瑞士法郎和93亿法郎的销售业绩，研发投入超过80亿瑞士法郎。

罗氏诊断拥有十分宽广的业务范围，为全世界的研究人员、医师、患者、医院和实验室提供多样化的创新性检测产品和服务。在全球有超过23,000名员工致力于科研、产品研发、产品市场运作、服务以及一体化解决方案，并在40多个国家设有分支机构。我们将致力于提供卓越的服务以提高客户的工作效率，并为客户、员工、股东和社会创造更高的价值。

罗氏诊断在中国

2000年8月，罗氏诊断产品（上海）有限公司作为外商独资公司在上海成立，开展中国大陆的业务。

公司自成立以来业务增长迅猛，规模也不断壮大，数年间已成为中国体外诊断的市场领导者。至今，公司拥有1000多名员工，分布在全国60多个城市。公司总部位于上海，在北京、广州、沈阳、西安、武汉、成都、南京及杭州均设立了分公司或办事处。

公司产品销售及服务网络遍布全国各地,以其一流的技术产品，配以完善的服务赢得了广泛的市场及信誉。罗氏诊断在中国市场作出坚定的承诺，将以致力于健康事业的创新，提高人类生活质量为己任，为中国的医疗健康事业和生活质量的提高作出应有的贡献。

罗氏诊断中国于2011年与2012年连获由国际权威机构CRF颁发的“中国杰出雇主”的荣誉称号。这是一个意义非凡的奖项，它不但标志着我们的人力资源管理和政策达到了世界领先标准，同时也认可了罗氏诊断中国为成为最佳雇主而做出的不懈努力。


由于公司在中国业务的发展壮大，我们诚邀优秀人才加盟，公司将提供良好的薪资福利，培训发展机会。

应聘者请将个人简历邮寄或Email至本公司，来信请附25mm近照一张，信封上请注明应聘职位，谢绝来访来电。初选合格人员将由我公司通知并安排面试。

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