北京招聘

1. General Description

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Ensure high quality service in line with KPI.

2. Specific Accountabilities

? Ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
? Use innovative ways, to offer competitive services, and to operate in a manner which increases customer loyalty, increases profitability and decreases operating costs.
? Maintain excellent working relationships with all assigned customers and Schenker’s overseas offices.
? Follow standard and customized SOP’s for customers as directed by Management.
? Meet or exceed “Key Performance Indicators” (KPI’s) set for her/his functions.
? Prepare and enter shipping related data into various computer systems in an accurate and timely manner.
? Ensure accurate and complete Profit- and Loss data is entered into Schenker’s computer systems in a timely manner for each shipment file.
? Handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
? Prepare/handle shipping documentation and to arrange for customs clearances.
? Prepare freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure these quotations are prepared in a timely, accurate, competitive and professional manner.
? Pro-actively act on behalf of customers and to handle all customer service related requests and tasks in a timely, accurate and professional manner.
? Facilitate, support and coordinate the communication of customers with other departments and other Schenker offices (domestic and abroad).
? Assist in business implementation and problem solving processes by participating in joint sales calls.

3. Skills Required

? Good command of English, spoken and written
? Conflict resolution and emergency handling skills
? Technical Skills (Telephone and Order Booking systems preferable)




联系方式：

邮箱地址：cn.sm.bjs.job-hr@dbschenker.com

A Job at DB Schenker is: A job like no other.

With a dense worldwide network of 95,000 logistics specialist in more than 130 countries, DB Schenker is one of the leading global integrated logistics providers offering comprehensive supply chain management solutions, efficient air, ocean, rail and land transport, as well as contract logistics from a single source.

德铁信可是全球首屈一指的综合物流服务供应商之一，拥有密集的全球服务网络，我们在全球130多个国家共有95,000多名专业物流人员，竭力为各行各业客户提供高效快捷的空运服务、海运服务、铁路及陆路运输服务、合约物流服务及供应链管理解决方案。

In 1966, DB Schenker opened its first office in Hong Kong started with international transport services and entered Mainland China in 1979 as one of the first internal forwarders. Today, more than 5,000 logistics specialists operate in over 60 main cities throughout china to ensure reliable logistics services for your business.

1966年，德铁信可正式进军香港市场，成立了首家分公司，开始在中国发展国际运输业务。1979年，德铁信可开创历史先河，成为首批进入中国内地市场的主要国际货运代理商之一。发展至今，我们已在全国60多个主要城市设立了办事处，拥有员工近5,000名， 能够 为您提供可靠的物流服务。

Schenker represents a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before.
No. 1 in European road transport and rail
No. 3 in global air and ocean freight
No. 5 in global contract logistics

德铁信可致力于成为业内的领头军，将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩
欧洲陆路、铁路运输排名***
全球空运、海运排名第三
全球合同物流排名第五

For more information on Schenker, please see *********************.
详情请访问公司网站：*********************