北京招聘

Job Summary / Job Purpose

To provide the highest possible level of personal services to the bank’s customers and to maximize the sales of Individual banking and financial products/services to help towards making SG the best retail bank in China.


Main Responsibilities / Accountabilities / Tasks

-To ensure that the highest level of customer service is provided at all times and that customers’ individual banking needs are fully met in a professional and competent manner
-To maximize the sales of the bank’s products, and to meet/exceed specific targets where appropriate
-To generate business through cross selling to existing customers; local sales promotions; outdoor marketing calls on companies or individual customers; contacts with CRMs of Corporate Banking & CIB
-To ensure that, whenever possible, cross sell opportunities are fully exploited in dealing with existing and new customers
-To be fully conversant and up-to-date with retail products and market knowledge and to have knowledge of the various products offered by other division/subsidiaries. Also, to keep abreast of what is happening in the financial world
-As and when required, assist in performing operations control duties
-To comply with his/her respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Business AML Officer in urgent or exceptional circumstances
-To avoid any inappropriate sales activites and oversales activities.
-To appropriately solve any potential complaints from customer and raise it timely
-To keep regular contact with qualified clients as required by the bank
-To ensure personal leave management in accordance with the bank's policy
-To keep office discipline and training discipline (ie., attendance, lateness, etc.)


Candidate Profile

-Academic Background(degree & major)
University graduate degre

-Working Experience /Technical Skills
Know how for Customer Relationship Manager or above position, more than 3 years experience is preferred

-Skills & Competencies
A sound knowledge of bank products and services and competition
A good knowledge of banking practices, compliance, operation procedures and rules and miscellaneous procedures of the Bank
Communication skills to handle operation staff at middle & back office, direct sales, phone banking and customers
Sound sales & service skill with professional etiquette
Working knowledge of computer system
Administrative, time management and cost control skills, business and common sense

-Language Skills
Fluent in English both writing and speaking

SG Group was founded in 1864, it is one of the leading financial services groups in the Euro zone with 144 year-experience in Banking area and the10th largest French company by market cap. (EUR 46,2 bn).

SG Group is pursuing a profitable growth policy based on the selective development of its core activities (Retail banking & Financial Services, Global Investment Management & Services, Corporate & Investment Banking)through a combination of organic growth and acquisitions, and is drawing on a strong capacity for innovation geared towards satisfying its customers.

Continuing its growth and globalization strategy, the Société Générale group gathers nearly 151,000 employees, working in 82 countries. SG recognizes and promotes all talented people, regardless of their native country, their sex, their culture and their profile. Our employees' professional development is a priority and we have strong policies of career management, mobility and training in the whole Group, to be adapted to the needs of our different business lines and of our employees.