北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客户关系经理/主管招聘

高级客户关怀专员 Senior Specialist Customer Care

华晨宝马汽车有限公司

  • 公司规模:10000人以上
  • 公司性质:合资(欧美)
  • 公司行业:汽车

职位信息

  • 发布日期:2012-08-08
  • 工作地点:北京
  • 招聘人数:1
  • 工作经验:三年以上
  • 学历要求:本科
  • 语言要求:英语精通
    德语熟练
  • 职位类别:客户关系经理/主管  投诉专员

职位描述

Responsibilities:

- To manage and support dealers for complaint handling, protect BMW brand image and enhance customer loyalty.
- To fully understand BMW's policy, principle and target, and guarantee dealer's performance and execution.
- To coordinate and consolidate all relevant departments to track and solve complaint efficiently and effectively.
- To receive customer on behalf of BMW if necessary.

- To collect and analyze the complaint information for improving proposal, to increase customer satisfaction and avoid further repeat complaint.

- To identify early signs of internal/external conflict, escalate to management timely, coordinate and prevent appropriately based on company's policy.

- Well case and document filing.

- To implement 3R regulation when it is released.

- To conduct dealer's and customer's satisfaction survey and cost saving
- To monitor the development and changes of Chinese legal requirements with regards to customer satisfaction and complaint management, To Inform management and BMW AG all arising changes regardingly.


Qualifications:

- Bachelor degree or above.

- Working experience for complaint handling.

- Working experience within Multi-national Company preferable.

- Fluency in English both oral & written

- Excellent communication and negotiation skill.

- Excellent interpersonal skill

- Familiar with Microsoft Programmes (e.g. PowerPoint, Excel, Word)

- Automotive knowledge

- Legal knowledge

- Ready to face and handle all new challenges.

- Willing to take responsibilities and risk.

- Outstanding capability to handle complaint and conflict.

- Self-motivation and team work spirit

Pls send the profile via careerbj@bmw-brilliance.cn

公司介绍

华晨宝马汽车有限公司成立于2003年5月,是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地,在北京设有分公司,销售和服务网络遍及全国。合资公司现有员工约2万人,本土供应商超400家,连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前,生产BMW 1系运动轿车、BMW 3系(含长轴距及标准轴距)、BMW 5系Li(及插电式混合动力)、BMW X1长轴距(及插电式混合动力)、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年,华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。

联系方式

  • Email:Xiaonan.liu@partner.bmw-brilliance.cn
  • 公司地址:南京华晨宝马