CSO （Customer Service Officer）-北京-00006
艾尼克斯电子(北京/苏州)有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2015-06-12
- 工作地点：北京
- 招聘人数：1
- 工作经验：3-4年
- 学历要求：本科
- 语言要求：英语
- 职位月薪：面议
- 职位类别：客服主管(非技术) 客户关系经理/主管
职位描述
Purpose of this job:
To actively manage the interface to the customer and the customer demand in the order fulfilment process. Customer demand includes forecasts and sales orders with customers from daily up to 12 months perspective,
To ensure that the customers' demand is met on-time and in full, .
To enable an efficient production schedule and timely material supply.
To participate in D/SCM development projects by customer.
Active demand management for ITO and cash flow improvement.
Key responsibilities:
To actively manage the customer's forecasted demand to fit production capacity and material availability as the owner of the Sales Forecast Process. To maintain customer forecasts in ERP to ensure accurate and timely demand information in ERP so that the purchasing and production can be well operated to meet customer requirements
To actively manage the customer's sales order demand to fit production capacity and material availability as the owner of the Sales Order Process. To maintain Sales Order in ERP to ensure accurate, timely, and externally confirmed demand to warehouse and production
To follow up the production and delivery to fulfil the customer's demand on time and in full strictly as confirmed.
To ensure customer invoicing simultaneously with shipping..
RMA process owner.
Shortage follow-up with purchasing, and production schedule overdues with production.
To coordinate the DSB meeting following new or changed customer demand
Maintain information quality, parameter accuracy, and usage discipline in ERP
Typical decision making or problem solving in this job:
Confirming forecasts and sales orders to the customers
Qualification & experience needed in this job:
Good communication skill
Strong organization and co-ordination ability
Professional knowledge of D/SCM
A minimum of 3 years working experience in customer service in EMS industry
Good IT skills - ERP & MS Office
Good English language skill both in written and spoken
Bachelor degree is preferred
To actively manage the interface to the customer and the customer demand in the order fulfilment process. Customer demand includes forecasts and sales orders with customers from daily up to 12 months perspective,
To ensure that the customers' demand is met on-time and in full, .
To enable an efficient production schedule and timely material supply.
To participate in D/SCM development projects by customer.
Active demand management for ITO and cash flow improvement.
Key responsibilities:
To actively manage the customer's forecasted demand to fit production capacity and material availability as the owner of the Sales Forecast Process. To maintain customer forecasts in ERP to ensure accurate and timely demand information in ERP so that the purchasing and production can be well operated to meet customer requirements
To actively manage the customer's sales order demand to fit production capacity and material availability as the owner of the Sales Order Process. To maintain Sales Order in ERP to ensure accurate, timely, and externally confirmed demand to warehouse and production
To follow up the production and delivery to fulfil the customer's demand on time and in full strictly as confirmed.
To ensure customer invoicing simultaneously with shipping..
RMA process owner.
Shortage follow-up with purchasing, and production schedule overdues with production.
To coordinate the DSB meeting following new or changed customer demand
Maintain information quality, parameter accuracy, and usage discipline in ERP
Typical decision making or problem solving in this job:
Confirming forecasts and sales orders to the customers
Qualification & experience needed in this job:
Good communication skill
Strong organization and co-ordination ability
Professional knowledge of D/SCM
A minimum of 3 years working experience in customer service in EMS industry
Good IT skills - ERP & MS Office
Good English language skill both in written and spoken
Bachelor degree is preferred
公司介绍
艾尼克斯集团简介
艾尼克斯集团位于瑞士，是工业电子领域最大的制造商之一，在该领域全球排名前五。艾尼克斯的主要产品涉及到自动控制、智能化楼宇、电源、医疗设备、交通运输、仪器仪表等。我们的客户包括ABB，阿特拉斯，霍尼韦尔等。
艾尼克斯电子(北京)有限公司成立于2005年，位于北京经济技术开发区，目前拥有员工800名左右。
艾尼克斯电子(苏州)有限公司于2012年1月成立，位于江苏省常熟市东南开发区，作为艾尼克斯集团在华的第二家分公司，她会以最先进的设施设备提供世界水准的生产环境，它的生产能力将成为艾尼克斯集团的最强的工厂之一。
公司地址：
艾尼克斯电子（北京）有限公司：北京经济技术开发区科创二街9号新城工业园
艾尼克斯电子（苏州）有限公司：苏州常熟东南开发区科创大厦1208
Enics, headquartered locates in Switzerland, one of the largest electronics manufacturing services (EMS) companies in the industrial electronics field and ranks top 5 in this area. Enics products are related to automatic controls, intelligent buildings, power supply, medical equipments, transportation, instrumentation and so on. Our customers include ABB, Atlas, Honeywell and so on.
Enics Electronics (Beijing) Co. Ltd was founded in 2005 and Located at BDA. there are about 800 employees.
Enics Electronics (SuZhou) Co. Ltd was founded in Jan. 2012, located in Changshu city in Jiangsu Province. As Enics’ second branch company in China, it will provide high-level production environment and advanced facilities and devices.
Enics Electronics (Beijing) Co. Ltd, located at BDA, Beijing)
Enics Electronics (SuZhou) Co. Ltd located at Southeast development area, Changshu city of Jiangsu Province
艾尼克斯集团位于瑞士，是工业电子领域最大的制造商之一，在该领域全球排名前五。艾尼克斯的主要产品涉及到自动控制、智能化楼宇、电源、医疗设备、交通运输、仪器仪表等。我们的客户包括ABB，阿特拉斯，霍尼韦尔等。
艾尼克斯电子(北京)有限公司成立于2005年，位于北京经济技术开发区，目前拥有员工800名左右。
艾尼克斯电子(苏州)有限公司于2012年1月成立，位于江苏省常熟市东南开发区，作为艾尼克斯集团在华的第二家分公司，她会以最先进的设施设备提供世界水准的生产环境，它的生产能力将成为艾尼克斯集团的最强的工厂之一。
公司地址：
艾尼克斯电子（北京）有限公司：北京经济技术开发区科创二街9号新城工业园
艾尼克斯电子（苏州）有限公司：苏州常熟东南开发区科创大厦1208
Enics, headquartered locates in Switzerland, one of the largest electronics manufacturing services (EMS) companies in the industrial electronics field and ranks top 5 in this area. Enics products are related to automatic controls, intelligent buildings, power supply, medical equipments, transportation, instrumentation and so on. Our customers include ABB, Atlas, Honeywell and so on.
Enics Electronics (Beijing) Co. Ltd was founded in 2005 and Located at BDA. there are about 800 employees.
Enics Electronics (SuZhou) Co. Ltd was founded in Jan. 2012, located in Changshu city in Jiangsu Province. As Enics’ second branch company in China, it will provide high-level production environment and advanced facilities and devices.
Enics Electronics (Beijing) Co. Ltd, located at BDA, Beijing)
Enics Electronics (SuZhou) Co. Ltd located at Southeast development area, Changshu city of Jiangsu Province