北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服主管(非技术)招聘

Service Delivery Leader(职位编号:GTS-0742884)

IBM China

  • 公司规模:1000-5000人
  • 公司行业:计算机服务(系统、数据服务、维修)

职位信息

  • 发布日期:2015-04-20
  • 工作地点:北京
  • 招聘人数:若干
  • 工作经验:5-7年
  • 学历要求:本科
  • 语言要求:英语熟练
    普通话熟练
  • 职位月薪:面议
  • 职位类别:客服主管(非技术)  售前/售后技术支持主管

职位描述

Job description

 Understand the customer's business and needs across all IBM services in order to direct technical

design / proposal preparation and / or approval for addendum business.

 Provide delivery direction to gain customer satisfaction with contracted quality and performance.

 Lead the technical governance and support investigations and reviews of major incidents

 Manage delivery audit readiness and business compliance.

 Prepare and provide Delivery measurements including cost, quality, scope, schedule, size and effort.

 Design, administration and troubleshooting of Vmware ESXi and VMware vsphere, Vmotion and Vcenter

 Implementation, administration of Windows AD and group policies, windows server/cluster, storage, backup SW/HW.

 Manage venders to achieve service level agreement


Required Skills:


 5+ years of data center IT operation management or relevant experience

 Bachelor degree or above

 Strong communication skill in Chinese and English.

 Good documentation and presentation skill.

 Experience on project management, vender management or team management

 Strong technical skills on VMware, virtualization and windows server management.

 Hands on Experience in diagnostics & troubleshooting of ESX server environment.

 MCSE and VCAP certification, PMP certification is a plus



Required

Bachelor's Degree

English: Fluent

Chinese simplified: Fluent



IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

公司介绍

IBM(国际商业机器公司),创立于1911年,是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一,业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司,持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。

联系方式

  • Email:jjiawei@cn.ibm.com
  • 公司地址:盘古/环宇/钻石 (邮编:100000)