北京招聘

1. Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales functions (service repair or calibration etc.), to ensure complete customer satisfaction as well as to meet service/sales targets and quality operation metrics.

2. Develops, maintains and positions customer relationships; has the authority to substantially affect the relationship between the company and a customer from a financial or product standpoint.

3. Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner, in compliance with company policy and government regulations.

4. Completes in-depth research and analysis of information to resolve complex customer issues and needs while utilizing multiple systems and various resources. Accurately enters service/sales quotes and orders and manages them through completion.

5. Proactively resolves customer order issues for Production, Scheduling, Shipping and Invoicing.

6. Prepares accurate documentation to meet customer, country, and/or financial requirements. May determine the validity of warranty claims with customers and have the ability to schedule repair resources if needed. Must have the ability to recognize and initiate add-on business opportunities.

7. Responds willingly to the demands of the moment and adapts easily to the rapidly changing business and cross culture environment.

8. Handle customer incoming calls about service/sales orders & basic technical support

9. Comply with company’s policy and rules on business ethics

Qulifications/Requirements:

1. A recognized College Degree 大学学历

2. Business knowledge on service and/or international and domestic business 了解维修和/或国际进出口及国内贸易

3. Minimum one year experience on service/sales order management or relevant 销售维修订单管理或相关经验

4. Good computer skills, Oracle experience preferred 良好的电脑技能, Oracle 经验优先

5. Detail/customer oriented and good time management客户优先, 良好的时间管理

6. Excellent telephone communication skills 电话沟通技巧

7. Fluent Chinese & English is must 中英文优秀

8. Welcome college intern 欢迎大学实习生