北京招聘

Job description

Job Description

1. Develop/maintain Knowledge Base, procedures and support tools to improve support quality and productiv-ity

2. Explore the new methodology of eSupport. Pro-actively propose to eSupport development

3. Investigate and resolve simple Support issues independently and productively

4. Investigate and resolve moderately complex Support issues that requires thorough knowledge of product features with the assistance from more senior support specialists

5. Take different work shift upon the business needs

Required Skills

A Bachelor’s or Master’s degree in Computer Science or any other equivalent degree or equivalent experience.

More than 1 year experience in Java, Perl or Python

Good ability in data statistics and analysis

Excellent problem solving and analytical skills

Experience in operating across multiple computer platforms and environments

Good communication skills and interpersonal skills – be able to work with customers and people from other departments like Client Services, Sales and Development

Good understanding of support process, product maintenance process and some knowledge of soft-ware development process.

Be able to raise alarms for potential project/customer situations or escalations.

Good English command

Required

Bachelor's Degree

English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。