IT Service Delivery Coordinator
优利（上海）信息技术有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2015-04-11
- 工作地点：上海-浦东新区
- 招聘人数：1
- 学历要求：大专
- 职位月薪：面议
- 职位类别：项目执行/协调人员
职位描述
Role Summary
Complete understanding and application of industry practices, principles, theories, concepts, and standards. Develops/provides solutions to a wide range of difficult problems. Solutions are thorough, practical and consistent with organization objectives. Work is performed under general direction. May supervise lower skilled/routine workers. Incumbents in this classification are generally responsible for one or more of the following: 1) coordinates the activities of a staff of technicians who are delivering high quality installation and ongoing maintenance services to assigned customers, 2) the implementation and effectiveness regarding service delivery.
Daily Work DescriptionThe role is for a Service Delivery Coordinator, to help manage ticket queues, delegate tasks to technicians, provide overall administrative support for onsite IT Support Team.
Included Job Tasks: ·
- Monitor and manage ticket queues including Service Requests, Incidents, and IMAC tasks/tickets.·
- Manage and monitor customer satisfaction·
- Coordinates the activities of a staff of technicians who are delivering high quality installation and ongoing maintenance services to assigned customers·
- Provide direction to technicians to ensure Client SLA, process, and proper ticket handling requirements are met.·
- Provide feedback to Management regarding trends, concerns, and process changes related to provided IT support.·
- Create and provide Productivity metrics Excel and various internal tools.·
- Work directly with Client to address and resolve Client Satisfaction concerns.·
- Lead various Projects or Implementations.·
- Multiple other tasks and processes related to overall coordination of onsite deskside support.
Skills required for the position include: ·
- Strong client interaction skills·
- Experience with Ticket management System related to Help Desk or Deskside Support.·
- Ability to foster teamwork and develop relationships·
- Advanced skills in Microsoft Excel and PowerPoint·
- Experience in the Information Technology environment with emphasis on end user services·
- Knowledge of Service Desk Operations·
- Language skills aligned with the major areas supported·
- Experience with ServiceNow, Remedy, or similar ticket management tools a plus.
附加说明：
技术出身，
沟通能力强，
基本英语能力。
有出差。
Complete understanding and application of industry practices, principles, theories, concepts, and standards. Develops/provides solutions to a wide range of difficult problems. Solutions are thorough, practical and consistent with organization objectives. Work is performed under general direction. May supervise lower skilled/routine workers. Incumbents in this classification are generally responsible for one or more of the following: 1) coordinates the activities of a staff of technicians who are delivering high quality installation and ongoing maintenance services to assigned customers, 2) the implementation and effectiveness regarding service delivery.
Daily Work DescriptionThe role is for a Service Delivery Coordinator, to help manage ticket queues, delegate tasks to technicians, provide overall administrative support for onsite IT Support Team.
Included Job Tasks: ·
- Monitor and manage ticket queues including Service Requests, Incidents, and IMAC tasks/tickets.·
- Manage and monitor customer satisfaction·
- Coordinates the activities of a staff of technicians who are delivering high quality installation and ongoing maintenance services to assigned customers·
- Provide direction to technicians to ensure Client SLA, process, and proper ticket handling requirements are met.·
- Provide feedback to Management regarding trends, concerns, and process changes related to provided IT support.·
- Create and provide Productivity metrics Excel and various internal tools.·
- Work directly with Client to address and resolve Client Satisfaction concerns.·
- Lead various Projects or Implementations.·
- Multiple other tasks and processes related to overall coordination of onsite deskside support.
Skills required for the position include: ·
- Strong client interaction skills·
- Experience with Ticket management System related to Help Desk or Deskside Support.·
- Ability to foster teamwork and develop relationships·
- Advanced skills in Microsoft Excel and PowerPoint·
- Experience in the Information Technology environment with emphasis on end user services·
- Knowledge of Service Desk Operations·
- Language skills aligned with the major areas supported·
- Experience with ServiceNow, Remedy, or similar ticket management tools a plus.
附加说明：
技术出身，
沟通能力强，
基本英语能力。
有出差。
公司介绍
优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。
作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.
作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.
联系方式
- 公司地址：地址：span上海市浦东新区张东路1387号7幢