北京招聘

Job Description:

1) Coordinate development of appropriate non-technical training material for dealership parts & service positions to meet both functional and markets’ business needs - 50% time
Gather information from Ford subject matter experts, functional and market key stakeholders and define learning objectives per project
Write and issue project brief per course to supplier with desired learning outcome and project timeline specified
As Ford lead, manage all phases of project including analyzing, design, and develop, implementation and evaluation, meeting deadlines and organization standards.
Ensure all learning content is appropriately reviewed with key stakeholders prior to implementation as required.
Dealership positions include, but not limited to, service advisor, service manager, parts manager, body shop manager, DCRC staff, etc.

2) Manage training pathways for dealership parts & service positions- 20% time
Set up and launch web-based courses in STARS and inform market about its availability
Engage with market stakeholders to ensure that developed training solutions and certification pathway have been appropriately customized(if required) and deployed in an effective and timely manner
Ensure that certification pathway per market in STARS is up to date, accurate and in use

3) Track and evaluate training deployment- 15% time
Utilize STARS data to prepare reports and provide recommendations to AP central and market stakeholders
Review deployed learning solutions on a regular basis and enhance as needed

4) Regional administration of STARS to ensure the effective and consistent STARS deployment across markets - 15% time
Lead STARS system launch in new markets if required
Provide regular learning management system refreshment training and technical support to market STARS administrators to ensure a satisfying dealer staff’ using experience
Act as the single point of contact to provide voices of markets to global STARS operation team in terms of standardization/upgrade of STARS reporting function

Qualification:
? 3-5 years’ experience in a talent development/training role ideally in a multi-cultural organization is desired.
? Experience in working with agencies/suppliers (e.g. instructor, course developer) is strongly preferred.
? Experience with learning management system is preferred.
? Experience in sales or customer service role is preferred.
? Ability to read and comprehend information and ideas, and present summary in writing
? Project Management
? Statement of work/project brief writing
? Knowledge of adult learning theory and curriculum development process is strongly preferred.
? Knowledge of sales and service process in franchising industry is preferred.
? Strong English communication skills in oral, reading and writing
? Proficiency in MS Office application (PowerPoint, Word and Excel)
? Customer focus
? Results-driven
? Strong learning abilities
? Communication in multi-cultural environment

公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.


福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。

今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。