Customer Service Admin 客户服务专员
万宝龙商业（中国）有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：批发/零售
职位信息
- 发布日期：2012-08-17
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术) 商务主管/专员
职位描述
Main Responsibilities:
1. Generate all repair jobs from retail boutiques , wholesalers and end customers
2. Contact retail boutiques, wholesaler and end customers to provide sufficient information about products and repair tracking, quality query etc.
3. Enter all relative information or repair job into system, then generate daily report send to MB store such as receipt report, price confirmation report etc.
4. Find out the outstanding cases and send pushing email to relative stores eg. Over-time price confirmation etc.
5. Step by step follow up repair workflow and change the work status in the system according the data from workshop , boutique , third part suppliers etc until the case is closed ( sending invoice )
6. Arrange shipment to retail boutiques, wholesalers and others, typing and checking up the delivery papers.
7. contact with retail boutiques and wholesalers make sure the on time delivery of repaired goods , updating status into the system
8. keep repair documentary
9. other work as assigned
Competences:
College Degree or above;
Good English skills can read and write in English; CET4 hold
Good computer skills, such as Ms Office
Self-motivated and independent working attitude
Team work spirit
1. Generate all repair jobs from retail boutiques , wholesalers and end customers
2. Contact retail boutiques, wholesaler and end customers to provide sufficient information about products and repair tracking, quality query etc.
3. Enter all relative information or repair job into system, then generate daily report send to MB store such as receipt report, price confirmation report etc.
4. Find out the outstanding cases and send pushing email to relative stores eg. Over-time price confirmation etc.
5. Step by step follow up repair workflow and change the work status in the system according the data from workshop , boutique , third part suppliers etc until the case is closed ( sending invoice )
6. Arrange shipment to retail boutiques, wholesalers and others, typing and checking up the delivery papers.
7. contact with retail boutiques and wholesalers make sure the on time delivery of repaired goods , updating status into the system
8. keep repair documentary
9. other work as assigned
Competences:
College Degree or above;
Good English skills can read and write in English; CET4 hold
Good computer skills, such as Ms Office
Self-motivated and independent working attitude
Team work spirit
公司介绍
万宝龙隶属于全球最大的奢侈品集团之一—历峰集团，是具有百年历史的国际著名品牌。公司产品包括珠宝、腕表、皮具和书写工具等四大系列。以精湛的传统欧洲手工制造、设计别出心裁、物料华贵精致而闻名于世。万宝龙进入中国市场10多年，目前在40个城市有100家专卖店，共有300多位员工。为进一步发展公司业务，现特为专卖店招募所述人员。
我们欢迎乐于尽责，愿意与公司一同发展的人士加入。
一经录用，公司将提供系统的培训和良好的职涯发展机会。有意者，请将个人简历和近照一张发至所述电子邮箱，并务必在邮件标题上注明应聘职位及城市。
请通过前程无忧系统投递简历至邮箱
我们欢迎乐于尽责，愿意与公司一同发展的人士加入。
一经录用，公司将提供系统的培训和良好的职涯发展机会。有意者，请将个人简历和近照一张发至所述电子邮箱，并务必在邮件标题上注明应聘职位及城市。
请通过前程无忧系统投递简历至邮箱