北京招聘

岗位职责：
? Act as IT contact for the team members and the business
作为IT组接口人和客户沟通
? Provide IT Helpdesk support and resolve problems to the end user’s satisfaction
为客户提供helpdesk支持
? Utilize and maintain the Helpdesk tracking software; Resolve incidents added to the Helpdesk system by users, or escalate incidents to the relevant supporting team.
使用和维护 IT工单系统，自己处理工单或转给其他同事处理
? Administer and support desktop PC’s, laptops, printers
管理及支持IT设备：笔记本， 台式机，打印机
? Support HeadQuarter and remote offices users
支持总部人员， 同时向remote办公用户提供远程支持
? Deploy new desktop hardware and software as needed
? Maintain IT documentation where appropriate
? Install, test and configure new workstations, peripheral equipment and software
? Maintain inventory of all equipment
执行库房管理及维护

任职资格：
? University Degree in Information Systems or related field
? 3+ years relevant technical experience
? Good knowledge and troubleshooting skills in Windows 7
? Experience with Active Directory
? Experience with Lotus Notes
? Experience with Microsoft Office 2010
? Excellent English skill in speaking and writing
? Basic knowledge of network and server
? Able to use own initiative, prioritize and work independently
? Ability to master new technology quickly and to work in a constantly changing environment
? Strong communication skills
? Prefer ITIL skill

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