Service Delivery Manager
金雅拓（Euronext NL 0000400653 GTO）
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：通信/电信运营、增值服务 计算机软件
职位信息
- 发布日期：2015-04-07
- 工作地点：上海-浦东新区
- 招聘人数：若干
- 学历要求：本科
- 职位月薪：面议
- 职位类别：售前/售后技术支持经理
职位描述
Position Description
The role of the ‘Service Delivery Manager’ in Shanghai as part of the Asia ISS Manufacturing is to lead & manage Service Delivery for Gemalto Full Perso Solutions & Business Services for customers hosted in Gemalto Shanghai-B facility. Here you will act as technical interface to lead projects, manage operations and coordinate end-to-end services hosting for customers from on-boarding of customers, system & solution integration to business as usual operations.
As the Service Delivery Manager’ you will have a key role in maintaining positive client satisfaction and act as a liaison between various cross functional teams (internal & external) & suppliers to ensure High Quality Business Services & Operations delivery E2E to customers.
Responsibilities Include:
Act as Project Manager for customer’s on-boarding to manage projects E2E through the entire life cycle from on-site Solution Deployment and Integration to operations run & support.
As a primary interface to customers , service providers, suppliers and all Gemalto internal team (OE, ISS, Security,PSC) to ensure Business Services & Support Quality is pro-actively tracked & monitored to ensure proactive services & support to Gemalto Business & Customers ensuring high customer & service satisfaction as SOP.
Regularly review service delivery performance and make recommendations to Gemalto Management team to enhance service or adjust to changing business needs proactivelyPerform necessary technical/user documentation such as System Integration, User Acceptance documentsConduct operation security compliance reviews of Business Services IT systems, network and services hosting to ensure Operational Security & Regulatory Audit / Compliance Support for all Business Services Delivery & Operations as SOP.
The Service Delivery Manager will be first point of contact for its assigned customers, and for a defined scope agreed with Service Management. In other cases they work as a pro-active escalation point towards the respective technical & support teams & providers.
· Technical Functions:
o Build and support security and network related infrastructure systems
Strong experience to manage switch, router, IDS , IPS and firewall configurationExperienced system integrator with expertise in onsite deployment, has good knowledge on different HW, OS include UNIX/Linux/Window,
o Provides first line technical support to customers on hosted services and manage first level incidents
o Maintain and administer network and perimeter security standards, documentation, processes and procedures.
Reporting
§ The position reports directly to Gemalto ‘North Asia Manufacturing ISS Manager’ based in Shanghai
Education
§ Bachelor of Science in Computer Science /Electrical Engineering/Electronics or equivalent
Experience:
4-5 years of proven experience in mission critical IT Operations & End-User Support envsExperience with Juniper firewalls, Juniper NSM and Check Point Security DevicesExperience with Juniper SSL VPN appliances Experience with site-to-site VPN tunnels Strong working knowledge of LAN/WAN technologies & with hands-on experience in mid-size envsStrong knowledge of TCP/IP, IP sub-netting, VPN, NAT, VLANs, Inter-VLAN RoutingExperience of Knowledge of IT Security and exposure to IT audit will be an advantage.Strong Knowledge of Linux-Unix (or variants) administration & supportStrong consulting and analytical skillsIncident management experienceProven customer service and client interaction skillsPrior project experience, owning accountability for project delivery through Service Level Agreements (SLA) with internal and external providersExcellent interpersonal, communication and presentation skills with the ability to act as a change agent and interact effectively with others, including senior and executive managementExcellent conflict resolution and negotiation skillsStrong analytical and problem solving skills
Skills Required
Experience in project management is required
Ability to communicate clear under varying pressures Ability to take initiative, multi-task and work well under pressure
Strong understanding of business standards to be able to action workflow/process
Excellent oral and written communication skills as well as the ability to follow instructions
Demonstrates commitment and ownership to completion of assigned tasks on a timely basis
High energy level, comfortable performing multiple tasks in conjunction with day-to-day activities with high attention to detail, self-starter willing to take initiative
The role of the ‘Service Delivery Manager’ in Shanghai as part of the Asia ISS Manufacturing is to lead & manage Service Delivery for Gemalto Full Perso Solutions & Business Services for customers hosted in Gemalto Shanghai-B facility. Here you will act as technical interface to lead projects, manage operations and coordinate end-to-end services hosting for customers from on-boarding of customers, system & solution integration to business as usual operations.
As the Service Delivery Manager’ you will have a key role in maintaining positive client satisfaction and act as a liaison between various cross functional teams (internal & external) & suppliers to ensure High Quality Business Services & Operations delivery E2E to customers.
Responsibilities Include:
Act as Project Manager for customer’s on-boarding to manage projects E2E through the entire life cycle from on-site Solution Deployment and Integration to operations run & support.
As a primary interface to customers , service providers, suppliers and all Gemalto internal team (OE, ISS, Security,PSC) to ensure Business Services & Support Quality is pro-actively tracked & monitored to ensure proactive services & support to Gemalto Business & Customers ensuring high customer & service satisfaction as SOP.
Regularly review service delivery performance and make recommendations to Gemalto Management team to enhance service or adjust to changing business needs proactivelyPerform necessary technical/user documentation such as System Integration, User Acceptance documentsConduct operation security compliance reviews of Business Services IT systems, network and services hosting to ensure Operational Security & Regulatory Audit / Compliance Support for all Business Services Delivery & Operations as SOP.
The Service Delivery Manager will be first point of contact for its assigned customers, and for a defined scope agreed with Service Management. In other cases they work as a pro-active escalation point towards the respective technical & support teams & providers.
· Technical Functions:
o Build and support security and network related infrastructure systems
Strong experience to manage switch, router, IDS , IPS and firewall configurationExperienced system integrator with expertise in onsite deployment, has good knowledge on different HW, OS include UNIX/Linux/Window,
o Provides first line technical support to customers on hosted services and manage first level incidents
o Maintain and administer network and perimeter security standards, documentation, processes and procedures.
Reporting
§ The position reports directly to Gemalto ‘North Asia Manufacturing ISS Manager’ based in Shanghai
Education
§ Bachelor of Science in Computer Science /Electrical Engineering/Electronics or equivalent
Experience:
4-5 years of proven experience in mission critical IT Operations & End-User Support envsExperience with Juniper firewalls, Juniper NSM and Check Point Security DevicesExperience with Juniper SSL VPN appliances Experience with site-to-site VPN tunnels Strong working knowledge of LAN/WAN technologies & with hands-on experience in mid-size envsStrong knowledge of TCP/IP, IP sub-netting, VPN, NAT, VLANs, Inter-VLAN RoutingExperience of Knowledge of IT Security and exposure to IT audit will be an advantage.Strong Knowledge of Linux-Unix (or variants) administration & supportStrong consulting and analytical skillsIncident management experienceProven customer service and client interaction skillsPrior project experience, owning accountability for project delivery through Service Level Agreements (SLA) with internal and external providersExcellent interpersonal, communication and presentation skills with the ability to act as a change agent and interact effectively with others, including senior and executive managementExcellent conflict resolution and negotiation skillsStrong analytical and problem solving skills
Skills Required
Experience in project management is required
Ability to communicate clear under varying pressures Ability to take initiative, multi-task and work well under pressure
Strong understanding of business standards to be able to action workflow/process
Excellent oral and written communication skills as well as the ability to follow instructions
Demonstrates commitment and ownership to completion of assigned tasks on a timely basis
High energy level, comfortable performing multiple tasks in conjunction with day-to-day activities with high attention to detail, self-starter willing to take initiative
公司介绍
About Gemalto
With pro forma 2005 annual revenues of ?1,7 billion ($2.2 billion), operations in 120 countries and 11,000 employees including 1,500 R&D engineers. The company's solutions make personal digital interactions secure and easy in a world where everything of value -from money to entertainment to identities- is increasingly represented as bits and bytes communicated over networks.
Gemalto thrives on creating and deploying secure platforms, portable and secure forms of software in highly personal objects like smart cards, SIMs, e-passports, readers and tokens. More than a billion people worldwide use the company's products and services for telecommunications, banking, e-government, identity management, multimedia content, digital rights management, IT security and other applications. Gemalto was formed in June 2006 by the combination of Axalto and Gemplus International S.A. For more information please visit www.gemalto.com.
With gemalto, you secure a career where you're free to soar.
As a creative and dynamic organization which is instilling a new culture, we are looking for confident and articulate candidates who are not afraid of challenging existing thinking.
Come join us and enjoy the freedom to innovate, as well as opportunities to take your career further.
关于金雅拓（Gemalto）
公司2005年的形式营业收入为17亿欧元（22亿美元），业务遍及120个国家，全球员工数量1.1万人，其中包括1，500名研发工程师。在当今世界，包括货币支付、娱乐节目交流到身份认证等等一切有价事物正越来越多地以信息代码的方式通过网络进行传递，金雅拓的解决方案令这些个人数字交互变得更加安全和轻松。
金雅拓的成功来自于为高度个人化的产品创建和配置安全平台及便携和安全的软件，比如智能卡、SIM卡、电子护照、读卡器和电子代币等。全球有超过10亿人在电信、银行、电子政务、身份管理、多媒体内容、数字版权管理、IT安全和其它领域中使用金雅拓提供的产品和服务。金雅拓成立于2006年6月，由雅斯拓（Axalto）和金普斯（Gemplus）两家公司合并组建。若需了解更多信息，敬
With pro forma 2005 annual revenues of ?1,7 billion ($2.2 billion), operations in 120 countries and 11,000 employees including 1,500 R&D engineers. The company's solutions make personal digital interactions secure and easy in a world where everything of value -from money to entertainment to identities- is increasingly represented as bits and bytes communicated over networks.
Gemalto thrives on creating and deploying secure platforms, portable and secure forms of software in highly personal objects like smart cards, SIMs, e-passports, readers and tokens. More than a billion people worldwide use the company's products and services for telecommunications, banking, e-government, identity management, multimedia content, digital rights management, IT security and other applications. Gemalto was formed in June 2006 by the combination of Axalto and Gemplus International S.A. For more information please visit www.gemalto.com.
With gemalto, you secure a career where you're free to soar.
As a creative and dynamic organization which is instilling a new culture, we are looking for confident and articulate candidates who are not afraid of challenging existing thinking.
Come join us and enjoy the freedom to innovate, as well as opportunities to take your career further.
关于金雅拓（Gemalto）
公司2005年的形式营业收入为17亿欧元（22亿美元），业务遍及120个国家，全球员工数量1.1万人，其中包括1，500名研发工程师。在当今世界，包括货币支付、娱乐节目交流到身份认证等等一切有价事物正越来越多地以信息代码的方式通过网络进行传递，金雅拓的解决方案令这些个人数字交互变得更加安全和轻松。
金雅拓的成功来自于为高度个人化的产品创建和配置安全平台及便携和安全的软件，比如智能卡、SIM卡、电子护照、读卡器和电子代币等。全球有超过10亿人在电信、银行、电子政务、身份管理、多媒体内容、数字版权管理、IT安全和其它领域中使用金雅拓提供的产品和服务。金雅拓成立于2006年6月，由雅斯拓（Axalto）和金普斯（Gemplus）两家公司合并组建。若需了解更多信息，敬