知识管理主管
广州电盈综合客户服务技术发展有限公司北京分公司
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：通信/电信/网络设备 通信/电信运营、增值服务
职位信息
- 发布日期：2012-08-31
- 工作地点：北京-海淀区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：其他 知识产权/专利顾问/专员
职位描述
Main Duties, Responsibilities and Deliverables:
Create and localize content in English/Simplified Chinese and English/Traditional Chinese
Execute content quality control by editorial review
Validate translation & localization of demo applications
Work with Engineering and other technical groups to enhance performance of KB system as well as IVRS
perform analyses and make recommendations that drive critical initiatives to the appropriate teams
Develop process for content creation/validation/approval/update
Realization of predefined processes for settlement of projects
Assist with on-going KB training and content authoring standard to encourage and standardize use of knowledge resources
Competencies:
Education/Experience
An University Degree holder with at least 3 years experience within contact center in a technical support role or content management role preferred
Excellent computer skills preferably with experience with database and website management is a plus
Programming experience in HTML and XML
Proficiency in MS Office, Trados
Capabilities
Learning skill
Good presentation and moderator skills
Good data analyzing ability and troubleshooting logics
Result orientation
Initiative
Knowledge/Languages
Understanding of knowledge management discipline, processes and structure
Project Management Know-how
Good spoken and written English
Create and localize content in English/Simplified Chinese and English/Traditional Chinese
Execute content quality control by editorial review
Validate translation & localization of demo applications
Work with Engineering and other technical groups to enhance performance of KB system as well as IVRS
perform analyses and make recommendations that drive critical initiatives to the appropriate teams
Develop process for content creation/validation/approval/update
Realization of predefined processes for settlement of projects
Assist with on-going KB training and content authoring standard to encourage and standardize use of knowledge resources
Competencies:
Education/Experience
An University Degree holder with at least 3 years experience within contact center in a technical support role or content management role preferred
Excellent computer skills preferably with experience with database and website management is a plus
Programming experience in HTML and XML
Proficiency in MS Office, Trados
Capabilities
Learning skill
Good presentation and moderator skills
Good data analyzing ability and troubleshooting logics
Result orientation
Initiative
Knowledge/Languages
Understanding of knowledge management discipline, processes and structure
Project Management Know-how
Good spoken and written English
公司介绍
关于电讯盈科有限公司
电讯盈科有限公司（香港联合交易所上市代号：0008）以香港为总部，在电讯、媒体、资讯科技服务方案、物业发展及投资以及其它业务均持有权益。
本公司持有香港首屈一指的电讯服务供应商香港电讯大部分股权。香港电讯提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽频、国际电讯、流动通讯，以及客户器材销售、外判服务、顾问服务及客户联络中心等其它电讯服务。
电讯盈科亦拥有一个全面综合的香港多媒体及娱乐集团，包括非常成功的IPTV业务now TV。电讯盈科率先为香港带来「四网合一」的新体验，提供一系列跨越固网、宽频互联网、电视及流动通讯四个传送平台的创新媒体内容及服务。
本集团旗下另一家全资附属公司电讯盈科企业方案是香港及国内领先的资讯科技外判及业务流程外判服务供应商。
此外，电讯盈科持有盈科大衍地产发展有限公司的大部分股权以及包括全资附属公司UK Broadband Limited的海外投资。有关电讯盈科的其它资料，请浏览网址：www.pccw.com。
电讯盈科有限公司（香港联合交易所上市代号：0008）以香港为总部，在电讯、媒体、资讯科技服务方案、物业发展及投资以及其它业务均持有权益。
本公司持有香港首屈一指的电讯服务供应商香港电讯大部分股权。香港电讯提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽频、国际电讯、流动通讯，以及客户器材销售、外判服务、顾问服务及客户联络中心等其它电讯服务。
电讯盈科亦拥有一个全面综合的香港多媒体及娱乐集团，包括非常成功的IPTV业务now TV。电讯盈科率先为香港带来「四网合一」的新体验，提供一系列跨越固网、宽频互联网、电视及流动通讯四个传送平台的创新媒体内容及服务。
本集团旗下另一家全资附属公司电讯盈科企业方案是香港及国内领先的资讯科技外判及业务流程外判服务供应商。
此外，电讯盈科持有盈科大衍地产发展有限公司的大部分股权以及包括全资附属公司UK Broadband Limited的海外投资。有关电讯盈科的其它资料，请浏览网址：www.pccw.com。