北京招聘

Job Description:
职位描述:

- Work at Kaytune side as a delegate from Zwilling. In charge of customer service , CRM and e-commerce channels
- Support deputy customer service manager for daily customer service operation
- Handle multi-channel (website, E-mail, Weibo etc.) customer feedback or complaints
- Monitor and coach Kaytune CSR’s performance by phone monitoring, escalation complaint check, QA and training etc. to insure high service level
- Act as a bridge between Kaytune and Zwilling, collect and feedback voice from market and customer

Qualification and Requirements
任职要求:
- College or above education level
- 3 years or above experiences in customer service area, familiar with outsourcing industry, onsite support team management experience is preferred
- Excellent communication & coordination skills, team orientated and hard working
- Strong problem solving and multi-task management skills
- Familiar with office software
- Proactive and can work under pressure
- Basic English skills is needed

工作地点：杨浦区

一个拥有280多年历史的年轻企业——德国双立人亨克斯，世界刀剪制造领域内之风向标。时值1731年的西历双子星座，注册于德国索林根的一间教堂内。历经风霜，依旧锋利不减。2000多种产品的足迹遍及146个国家地区。
1995年德国双立人进驻中国。发展至今，上海双立人已经拥有1000多名员工，旗下拥有：上海双立人亨克斯有限公司、上海双立人亨克斯厨具有限公司，分别生产刀具、剪刀、厨具类产品。以上海作为中国总部，在武汉、成都、青岛、广州、北京分别成立了5家分公司。至今，100余家双立人专柜和店铺的身影遍及全国各大城市的高档百货商厦，购物中心和奥特莱斯内。
双立人的理想：让双立人成为世界高品质的代表。