北京招聘

• With the fast development of dealer network of BMW Motorrad in China and its weak presence in China in the past, a solid technical support capability is crucial to support the healthy growth of the market. The technical support specialist is an technical expert to give dealers technical guidance and solutions in difficult technical cases whenever the requests are reasonable through all possible ways. The technical specialist will also act as a hub to handle technical related topics, such as summarizing key technical issues to form deep analysis and reports. The result of the work of this position should be timely, professional and hands-on. We aim to improve the overall technical solution performance and therefore to improve the CSI in long run.

Major Responsibilities:

• Check technical support requests from dealers and analyze the diagnosis/work done.

• Generate technical solutions in a structural process by information collection, dealer communication, logical analysis and existing database.

• Request for necessary technical support and form support requests to the 2nd tier technical support team for any cases that can't be solved in this tier.

• Communicate the technical solution with concerned dealers in efficient and effective ways to ensure a good understanding of the solution at the dealer side.

• Give necessary support to dealers on the technical solutions given to facilitate the implementation of the solution when necessary.

• Do on-site evaluation and support in special cases when required.

• Monitor vehicle quality status in the market through technical support channels and form insights and reports timely.

• Support the solution of special cases, like technical campaigns, special warranty cases, etc.

• Deliver on-site entry level technical qualification program to new dealers when necessary.

• Any other technical related tasks assigned by the after sales manager.

Education / Degree:

• Technical junior colleage diploma and above. Automotive engineering major is preferred.

Knowledge / Skills / Competences:

• Expert level solid vehicle technical theory and hands-on service knowledge and (electrics and power train). BMW products knowledge and motorcycle knowledge are bonus.

• Knowledge/experience of BMW diagnostic processes and tools is preferred.

• Familiar with Microsoft Office software and common office IT skills.

• A clear mind with logical thinking and analytical skills.

• Willing to learn and grow with good learning skills;

• Fluent in spoken and written Chinese.

• Spoken and written English must be above acceptable level;

• Stable and accountable.

• Motorcycle riding is a bonus

Experience:

• Knowledge of BMW diagnostic process and tools

• Motorcycle product knowledge and technical related work experience

• Automotive technical background in OEMs or dealers.

Apply for this position from BMW official website, please click below link. You need to spend few minutes to fulfill questionnaire and upload your resume.
通过宝马官网申请，请点击链接，您需要花几分钟填写职位申请问卷并上传简历
https://apac.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=QR1FK026203F3VBQB7V8M7V2E&nPostingTargetID=5309&step=DIRECT

　　宝马集团是德国最成功的汽车和摩托车制造商之一，也是德国规模最大的制造工业公司之一。宝马集团拥有BMW、MINI和Rolls-Royce三个品牌，是世界上唯一一家只专注于高档领域的汽车制造商。作为一家跨国公司，宝马集团在全球13个国家拥有24个生产基地，并在超过140个国家拥有销售网络。

　　2010财年，宝马集团的全球汽车总销量约146万辆。集团总收入达604.77亿欧元。截至2010年12月31日，宝马集团在全球的员工总数为95,453名。

　　1994年4月，宝马集团在华设立代表处-宝马汽车公司北京代表处，标志着宝马集团正式进入大中华区市场。2005年10月，宝马（中国）汽车贸易有限公司成立，它的成立是宝马集团对中国市场长期承诺的又一里程碑。

　　目前，通过进口与沈阳工厂的生产，BMW全系列车型，包括BMW 1系、3系、5系、6系、7系、X系、Z系、高性能M系， MINI及Rolls-Royce汽车在中国大陆均有销售。在2010年，宝马汽车在中国大陆的销量达到168,998辆，使中国跃升为宝马全球第三大市场。

　　The BMW Group is one of the most successful manufacturers of automobiles and motorcycles in the world with its BMW, MINI and Rolls-Royce brands. As a global company, the BMW Group operates 24 production facilities in 13 countries and has a global sales network in more than 140 countries.

　　The BMW Group achieved a global sales volume of approximately 1.46 million automobiles for the 2010 financial year. Revenues for 2010 totalled euro 60.477 billion. At 31 December 2010, the company employed a global workforce of 95,453 associates.

　　In 1994 April, BMW Group established the representative office in Beijing, which is recognized as BMW’s official entry to Chinese market. In 2005 October, BMW China Automotive Trading Ltd. was established as another milestone of BMW’s long term commitment to Chinese market.

　　By both import and local production, BMW has introduced all product series to Chinese market including 1, 3, 5, 6, 7, X, Z, M series as well as MINI and Rolls-Royce brands. In the year of 2010, BMW has sold 168,998 cars in Mainland China, which made China the 3rd largest market in BMW’s global sales network.