北京招聘

BASIC FUNCTIONS
Under the general supervision of customer service manager, this position is required to provide authorized Kohler China distributors with project quotation, order collection, order confirmation, shipment arrangement, after sales service through a none-stop and dedicated service. This will also enable us to better service customer orders and complaints and other needs.


SPECIFIC RESPONSIBILITIES
1. To perform quality customer services by handling incoming customers’ general inquiries in a tactful and courteous manner.
2. To effectively and efficiently co-ordinate with related manufacturing plants, sales offices and other departments and distributors to ensure everything is in compliance with the committed production, delivery and shipment schedule.
3. To provide quotation to the Kohler distributors according to the established sales policy and procedures and to process all purchase orders in a timely and efficient manner.
4. To generate the subsequent manufacturing orders for the related manufacturing plants to ensure a correct, efficient and speedy information flow process.
5. To provide the order acknowledgement to Kohler distributors upon receiving the confirmation from the related manufacturing plants.
6. To work closely with distributors on the shipments schedule, payment chase, to ensure a high level of quality customer services.


RELATIONSHIPS AND CONTACTS
1. Reports to Associate Manager –Customer Service, Kohler China
2. Frequent contacts with distributors
3. Frequent contacts with plants
4. Frequent contacts with Sales Department
5. Frequent contacts with Finance Department
6. Frequent contacts with Marketing Department
7. Occasional contacts with end users


EDUCATION AND EXPERIENCE REQUIREMENTS
1. College graduate or above with minimum two years customer service experience.
2. Basic understanding of English, well computer literate MS-Office suit window 97 is required.

科勒公司创立于1873年，是世界领先的卫浴及厨具设备制造商。不论在技术、工艺及款式上，科勒都为家居带来无可比拟的创意和美感。科勒在全球拥有55多家制造工厂，超过33,000名员工。在中国，科勒建立了9家工厂，并在北京、广州、成都、武汉、杭州、南京、深圳、香港设有销售办事处。为满足业务拓展需要，科勒（中国）投资有限公司诚聘人员，公司将提供具有挑战性的工作环境以及良好的培训和发展机会。

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