北京招聘

SUMMARY:
1. Identify, develop, and implement with full ownership of improved processes and interactions which best manage all Bruker NSB instrumentation, assemblies, and parts both in and out of China in the most effective and cost efficient manner.
2. Execute data pull from SAP database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.
3. Provides customer and internal field service support within the Bruker Nano Surfaces Business Customer Care Center reporting to the Regional Customer Support Manager. This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Develop and implement plan to improve Bruker NSB instrumentation, assemblies, and parts, efficiency through customs, duties regulations, duties free warehousing set-ups to minimize customer downtime, inventory, and execution costs.
2. Develop and implement the optimal process to drive down lost assets, long cycle time for asset recovery, and inefficiencies in the process resulting in overall cost savings
3. Develop, implement and maintain policies, procedures to reduce costs, streamline products, and implement solutions.
4. Provide front line customer interface through phone/e-mail/web-site generating quotes, sales orders, equipment master updates, return of Bruker owned assets, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.
5. Execute data analysis and reporting as requested by the Manager, Regional Customer Support using SAP database pull and excel pivot tables and macros and PowerPoint for summary.
6. Develop skill to become the SAP database and process compliance team leader.
7. Strives to improve processes and procedures for areas of responsibility.
8. Work with BUs on implementing standard processes.
9. Understands the financial impact of decisions on the business.

ADDITIONAL RESPONSIBILITIES:
1. Other duties as assigned
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer, management, and peers in both English and Chinese.
2. Advanced working knowledge of Microsoft Excel required. Experience with MS Office Suite (specifically Power Point, MS Word, and Outlook) are a must.
3. Proficiency with excel pivot tables and macros with Microsoft Office Specialist Excel Expert Certification highly desirable.
4. Ability to multitask & team player.
5. Ability to develop excellent internal and external customer relationships.

EDUCATION AND/OR EXPERIENCE:
1. Minimum Bachelor Degree with preference to logistics management.
2. Minimum 2 years China logistics experience with high tech instrumentation
3. Logistics accreditations and certification in Supply Chain Management and Detailed Scheduling and Planning preferred.
4. Experience with FedEx or UPS logistics management desirable.
5. Business awareness of global capital equipment / instrumentation service support with ability to work under pressure and time constraints.
6. Must work well with others in a fast paced team environment.

COMPUTER SKILLS:
See Qualifications

布鲁克•道尔顿公司是由在纳斯达克上市（NASDAQ：BRKR）的布鲁克生物科技公司（Bruker BioSciences Corporation）控股经营的一个子公司，专门开发和提供基于质谱的创新性生命科学研究工具，是业界的领先者。我们设计，生产和营销一系列质谱产品，尽力满足客户快速增长的需要。我们服务的客户群分布广泛，包括制药，生物科技，蛋白质组学和分子诊断等领域里的公司，以及学术研究。
布鲁克•道尔顿公司拥有多种技术平台，结合了几乎现有的所有的质谱技术，包括基质辅助激光解吸附电离飞行时间质谱（MALDI-TOF），基质辅助激光解吸附电离串联飞行时间质谱（MALDI-TOF/TOF），四极杆傅立叶变换串联质谱（Q-q-FTMS），电喷雾离子阱（ESI-Ion Trap），电喷雾－液相色谱/飞行时间质谱（ESI-LC/TOF）和电喷雾四极杆-飞行时间串联质谱（ESI-Q-q-TOF），以及为提高生命科学应用的生产力而开发的一系列自动样品处理系统和软件产品。
同时，本公司也为安全、国防和反恐等部门提供化学检测和生物病原体鉴定的专用系统，并在这些领域里领先于业界。我们针对这些领域开发的产品利用了先进的质谱和离子淌度谱技术，以及傅立叶变换红外光谱等技术。
公司总部设在美国，在德国的不莱梅和莱比锡以及美国麻塞诸塞州拥有多个工厂和实验室，同时在全世界都设有销售和技术服务中心。在中国，本公司在北京和上海设有销售代表处和技术服务中心。

本公司将提供良好的发展空间。有意者请将简历寄至本公司。