北京招聘

Job description

Job description: The individual in this role develop, document, and implement worldwide support plans to ensure clients receive seamless hardware support for their purchased storage products. The Storage Global Service Planner works with world wide TSS service delivery teams to make sure they are prepared to support new storage products in time for General Availability. After General availability they will work closely with the world wide TSS service delivery teams to address any customer support or product quality issues that may negatively impact product performance. The Global Service Planner also works with the TSS service delivery teams to ensure storage products can be supported through the planned end of service date. They play a leading role in defining Service Delivery processes and ensuring consistency for IBM customers. Within the scope of Integrated Product Development (IPD), they represent TSS in product quality DCT meetings. Global service planners share product proposals with the world wide TSS support teams by communicating product information and roadmaps; obtaining TSS feedback, and negotiating requirements between TSS service delivery & the Storage development teams. Required:

• Knowledge of IBM Hardware Service Delivery & Support Processes;

• Strong Communication and Negotiation Skills;

• Experience with IBM Storage products;

• Basic knowledge in Knowledge in Operations;

• English: Fluent;

• Chinese traditional: Fluent;

• Flexible work hours - might have night calls with IBM teams in USA/Europe time zone. Preferred:

• Experience in Project Management and Negotiation;

• At least 2 years experience in Experience in Hardware Support Delivery;

• At least 2 years experience in Experience in Communication and Negotiation Skills;

• At least 2 years experience in Experience in Project Management and Negotiation;

• At least 2 years experience in Experience in entry Disk products and Tape products.

Required

• Bachelor's Degree

• At least 2 years experience in Experience in Hardware Support Delivery

• At least 2 years experience in Experience in entry Disk products and Tape products

• At least 2 years experience in Experience in Project Management and Negotiation

• English: Fluent

• Chinese simplified: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。