北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

Customer Service Representative

飞兆半导体(上海)有限公司

  • 公司规模:150-500人
  • 公司性质:外资(欧美)
  • 公司行业:电子技术/半导体/集成电路

职位信息

  • 发布日期:2015-03-22
  • 工作地点:深圳-福田区
  • 招聘人数:1
  • 工作经验:3-4年
  • 学历要求:本科
  • 语言要求:英语良好
  • 职位月薪:面议
  • 职位类别:客服专员/助理(非技术)  

职位描述

(1) Drive forecast accuracy by closing the gap of mix error to backlog by 2.5% improvement in the first 4 months.

(2) After 6 months, Improve RAD performance by 5%, control the rush order rate to lower than 10%, and reduce the SMI rate to 10%.

(3) Within the first month, learn how to work and manage distribution

(4) Utilize customer service skills and knowledge of customers problems and inquires by responding to customers and sales within 24 hours, including: Expedites, RMAs, Credit Issues, Line stops, Lead time, Samples and other requests, especially for the escalations, with a clear explanation of the aims, bottleneck, and next action item.

(5) Work with difficult and demanding customers on a daily basis, by demonstrating working skills and communication skills, then maintain good relationship with customer, asking for specific strategic items, including but not limited to aging inventory, competitor’s information and so on.

(6) Help to coordinate customer programs and execute within established timeline, for example, B2B business process, Buffer Stock.

(7) Within the first 6 months, become familiar with system to analyze supply issues and determine best solution for customer delight.

(8) On a monthly basis, visit customer for review, also working with customer on Quarterly Business Review (QBR).

公司介绍

Fairchild Semiconductor is a leading global provider of semiconductor technology that powers the products we use and makes them more energy efficient. Fairchild continues to build on its rich history of innovation to address one of the greatest challenges we face today – reducing wasted energy and improving efficiency in an increasingly power-hungry world.

The Power Franchise: Driving Energy-Efficient Solutions
The conservation of energy and the development of energy-efficient products is a critical challenge facing the world today. Energy-efficient solutions from Fairchild play a pivotal role in answering these design issues. With advanced packaging, proprietary technologies and experience in both the design and manufacturing of power semiconductors, Fairchild’s products provide the electronics industry with innovative ways to conserve energy. Fairchild’s high performance semiconductors optimize energy in applications such as power supplies, mobile, lighting, motor, computing, consumer and automotive applications.

Pioneers in the Semiconductor Industry
Fairchild is regarded as the “Father of Silicon Valley,” with a history of leading-edge innovation; this tradition continues today through the design and development of high performance, innovative and energy efficient products. Established in 1957, the goal of the original company was the development and production of silicon diffused transistors and other semiconductor devices. In 1958, Fairchild developed the planar transistor and with it a new industry was born. Today, Fairchild is a global leader delivering energy-efficient analog, discrete, signal path and optoelectronic solutions.

The global concern for energy efficiency calls upon businesses and individuals to each do our part. Fairchild is focused on the design and development of products that foster a greener, ‘cooler’ world, and we will continue to work closely with leading electronic manufacturers to understand the power challenges of new platforms and develop innovative technologies that break new barriers in efficiency.

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