北京招聘

（代招）熟练的Windows和MS Office软件和Exchange支持经验。

主要职责：
1、提供技术支持：为家庭和办公室用户提供硬件和软件（微软和思杰）的技术支持。
2、记录所有调用调用日志软件并遵循他们通过关闭根据SLA和KPI与客户的同意。
3、与国际空间站团队工作，以确保所有定期上报/问题管理，而不是重复。
4、坚持以客户的标准和程序，以确保一致性和普遍的做法。
5、处理和移交需要时，优先级为1的上报。
6、推荐的IT管理团队的培训和技能开发计划。
7、管理技术基础设施，IT支持，技术支持，变革和IT培训。

关键技术技能与经验要求：
1、3-5年的Windows/微软桌面支持/主动目录/交易所。
2、1-3年的思杰桌面支持。
3、阴影，远程故障诊断和桌面控制/管理。
4、黑莓和移动设备。

5、公司对新进人员提供专业培训课程。

请投递中英文简历各一份！

IT SUPPORT ENGINEER – BEIJING

You will responsible for providing advice and guidance on technical issues.
To apply for this role, you should have solid Windows and MS Office Software and Exchange support experience, and be familiar with Citrix as well as Hardware / peripherals.

Key Responsibilities:
Providing technical support to home and office-based users by telephone and face-to-face on issues regarding PCs, laptops, hardware and software (Microsoft and Citrix).
Log all calls on the call-logging software and follow them through to closure as per the SLA and KPI’s agreed with the customer.
Work with the ISS team to ensure that all recurring escalations / issues are managed and not repeated.
Adhere to customer standards and processes to ensure consistency and common practice.
Handle and handover priority 1 escalations when required.
Recommend training and skills development programs to the IT Management team.
Manage the technical infrastructure, working with IT Support, Technical Support, Change and IT Training as well as 3rd Line Technical Teams.

Key Behavioral Skills Required:
Pro-active, forward thinking and organised and flexible.
Accountable and follow through to completion of issues.
Good written and verbal communication skills.
Good team player and able to work as an individual

Key Technical Skills & Experience Required:
3-5 years Windows / Microsoft Desktop support / Active Directory / Exchange.
1-3 years Citrix Desktop support.
Call logging software.
Shadowing, remote troubleshooting and desktop control / management.
Blackberry and mobile devices.
Experience using Remedy call logging software is desirable.

北京长得万众信息技术有限公司（以下简称长得万众）是一家多年从事IT产品经营和服务提供商，公司成立于2000年，位于“中国硅谷”之称的北京中关村西区核心地带，注册资金1000万，并通过了ISO9001:2008的认证及计算机信息系统集成三级资质。
长得万众主要致力于IT电子产品的软硬件销售、系统集成及技术服务的高科技企业，并把为用户提供专业的IT基础架构应用解决方案作为公司的核心业务及发展战略目标。在IBM服务器领域多年销售成绩名列前茅，是钻石级经销商，也是微软等多家著名厂商的指定经销商。