Credit/Collections Analyst（应收账款）
惠普公司
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2015-04-25
- 工作地点：上海
- 招聘人数：若干
- 工作经验：1年
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：资金专员
职位描述
· Analyzes and recommends customer credit limits based upon credit scores..
· Investigates potential credit fraud and works closely with internal security and business partners to resolve.
· Resolves credit issues independently
· Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit
· Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
· Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
· Recognizes trends for nonpayment and resolves issues by engaging internal partners.
· Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
· Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
·Impacts a medium value portfolio of customers.
·Ability to influence moderate value of collections.
Collections
Manages and collects on an accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
- Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved.
- Leads and participates in local projects that enhance operational efficiencies within Collections organization.
- Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.
Education and Experience Required:
· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection.
Knowledge and Skills Required:
· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Intermediate accounting knowledge.
· Intermediate problem solving skills.
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of HP's order management process.
· Intermediate understanding of HP's dispute management process.
· Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills
· Investigates potential credit fraud and works closely with internal security and business partners to resolve.
· Resolves credit issues independently
· Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit
· Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
· Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
· Recognizes trends for nonpayment and resolves issues by engaging internal partners.
· Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
· Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
·Impacts a medium value portfolio of customers.
·Ability to influence moderate value of collections.
Collections
Manages and collects on an accounts receivable portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
- Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved.
- Leads and participates in local projects that enhance operational efficiencies within Collections organization.
- Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.
Education and Experience Required:
· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection.
Knowledge and Skills Required:
· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Intermediate accounting knowledge.
· Intermediate problem solving skills.
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of HP's order management process.
· Intermediate understanding of HP's dispute management process.
· Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。