北京招聘

Kranzler’s Restaurant Manager – 客来思乐西餐厅经理

职位描述：

· 管理餐厅的每日运营情况，保证所有操作都严格按照饭店的政策法规和标准，并致力于满足客户预期标准，达到客户满意度；

· 监督在岗人员的工作情况,以及根据预定情况, 确保所有班次安排都有足够的人员在岗,并获得上级批准;

· 参与选择餐厅人员的筛选, 鼓励所有工作人员都能发挥优秀的表现, 加强规章制度的遵守, 参与员工年度评估的评比;

· 确定部门培训需求以及完善部门培训计划, 进行相应培训并做好跟踪记录;

· 以友好关切的方式对待客人提出的所有要求和问题，及时处理解决, 在必要的情况下,与相关负责人联系协助解决，包括提供信息，预订和处理客人投诉;

· 及时获取餐饮推广活动，新菜单，每日特别推荐的相关信息，并及时与其他员工分享信息，以便于客人提出问题时能及时解决；

职位要求：

· 酒店管理专业, 大专以上；

· 5年以上五星级国际酒店西餐厅助理经理的工作经验；

· 具备良好的餐饮知识，了解食物配料，烹调方式以及服务技巧；

· 具有良好的组织管理能力;

· 具有良好的客户服务导向意识；

· 具备良好的沟通以及人际交往技巧；

· 精通英语；

· 会操作Micros系统；

· 可根据工作需要，灵活安排不同的工作班次；

DUTIES AND RESPONSIBILITIES:

· Responsible for managing the day to day operations of the outlet in order to meet business requirements and clients’ satisfaction whilst ensuring adherence to service standards and operating procedures;

· supervises the work of subordinates, assists in the preparation of the schedule to ensure there is an adequate number of staff on duty based on the forecast and submits for approval;

· Participates at times in the selection of all reporting staff. Motivates them to bring about excellent performance, enforces discipline when required and participates in the evaluation of their performance once a year;

· Identify the training needs and the development of a training plan. Implements the training activities and assists in the follow up to ensure compliance and their effectiveness;

· Answers all client questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information, taking a reservation, handling a complaint, etc;

· Keeps abreast of items on outlet menu, special promotions and hotel product knowledge;

JOB REQUIREMENTS:

· Hospitality Management College Degree

· Minimum of 5 years experience as the assistant manager of Food & Beverage in a five star international hotel

· Good knowledge of all food and beverage items offered, including ingredients, methods of preparation and proper service

· Strong organization and administration skills

· Customer service orientation

· Strong communication and interpersonal skills

· Fluency in English

· Working knowledge of Micros

· Flexibility in the scheduling

最热招聘职位: 大堂吧服务员/啤酒屋餐厅服务员/宴会服务员/总机话务员/客房服务员/西餐厨师

北京燕莎中心有限公司凯宾斯基饭店位于北京市朝阳区外交中心区，距离市中心天安门
广场、首都国际机场、紫禁城、天坛、国际展览中心、北京首都机场等城市主要景点及
交通枢纽仅20 分钟车程。北京凯宾斯基饭店以体贴入微的服务，完善的配套设施，为
来自全球各地的商旅客人，提供了一处最安心、最舒适的异乡住所。

饭店拥有526 间景致宜人，设计典雅的客、套房，4 个行政楼层及8 个无烟楼层，以一
流的水准接待过众多国际政要和各界名流。

8 个设施完备的宴会会议厅从49 平方米至1,334 平方米不等，可最多容纳1,200 人，
满足不同规模会议及宴会的需求，成为商旅客人的青睐。一流的宴会及会议设施和服务
可满足客人各种会议及宴会要求。其中，996 平方米的大宴会厅是举办各种酒会、宴会
及大型会议的理想场所。

酒店拥有七间风格独特的餐厅和酒吧，其中包括京城最著名的普拉纳啤酒坊，提供传统
巴伐利亚美食和来自德国的酿酒师自酿的纯正德式鲜啤酒；和久负盛名的凯宾美食廊。
位于饭店18 楼顶层可鸟瞰北京风景线的都市脉搏俱乐部游泳池同时还配备有齐全的运
动设施，包括健身中心网球、壁球,是客人身心放松愉悦的优选场所。

The hotel is located in the heart of Beijing’s central diplomatic and business district, just a 20
minutes drive to Tiananmen Square, Beijing Capital Airport and other major attractions such as
the Forbidden City and Temple of Heaven. A peerless blend of luxury, convenience and
cultural diversity, its extensive facilities and personalised service provide global business and
leisure travellers with an oriental home from home.

Kempinski Hotel Beijing effortlessly blends timeless European style with elements of Beijing’s
rich cultural history. The hotel has 526 luxuriously-appointed guestrooms and suites, including
4 executive floors and 8 non-smoking floors.

Kempinski also owns 8 fully equipped banqueting/conference facilities ranging in size from 49
square meters up to 1,334 square meters, accommodating up to 1,200 people. All rooms are
equipped with standard technical equipment, with additional equipment available on request.
The 996 square meters Grand Ballroom is the perfect place to hold a range of stunning events,
from cocktail receptions to award ceremonies.

7 distinctive restaurants and bars include our famous Paulaner Bräuhaus boasting the city’s
finest Bavarian food and micro-brewed beer, and Kempi Deli, renowned for its gourmet
European cakes and pastries.

On the 18th floor overlooking Beijing's stunning skyline is the swimming pool of Pulse Health
Club, which also includes a fitness centre, tennis courts and squash courts. There are sauna and
rooftop solarium and spa. In addition, the hotel provides Aerobic classes as well.