北京招聘

Roles & Responsibilities:
With background in development, IT architecture, database design, and/or business intelligence, you chose some years ago to focus on Technical Project Management. Hence nowadays your knowledge covers additionally different project management approaches like PMP, ITPM, and you are familiar with Lean Management like Kanban or SCRUM. Your strength is to understand project requirements, risks, (technical) communication between team members and towards the customer, having solutions for different requirements, situations and scenarios. Your social skills are as good as your technical skills and people trust you and your opinion. Your role and responsibility is to supervise several projects, planning meetings (Sprints), daily status meetings, resource planning and allocation, but also writing of specifications (business proposals, system designs), and consultation to the customer.
Hence your role can already start from the involvement in Business Development (preparation of sales presentations, visualization of business processes, IT architecture views) and continues with the setup of a team, leading several team members, managing the project (business proposal, user stories, documentation), clarifying the Solution Architecture (System Proposal) and manage the transition from Development to QA to Support (QA-Department, Test-Plans, ITPM, SLAs etc.) - hence understanding the different processes and details, but executed by each department. If you think that you are the described person above, send us your invitation.

Knowledge and experience
? As a CRM/IT Consultant you have no difficulty in describing generic business processes off the top of your head and can apply them to any industry.
? You build a bridge from business requirements to solution design, solution implementation and IT operation. This is your main challenge, you are a mediator between both groups of interest: Business and IT. Your task is to deliver a solution that works for both parties
? You have a thorough understanding of business problems, and are perfectly familiar how a large corporate IT department operates.
? When a business users vaguely describes a business scenario, you ask the right questions, and thereby break it down into precise CRM/Marketing and/or described process steps.
? Once you have understood each process you know several ways on how to document it.
? Looking at any standard out of the box IT/CRM system, you are able to map the documented process in several ways to the standard features.
? You are able to identify requirements that are not covered by the standard features.
? You can describe a structure of a document that covers all of business requirements and are able to write it yourself or supervise its completion.
? You have accompanied several CRM solution implementation projects, from requirement, solution development to rollout and handover to operations.
? Throughout an implementation project new requirements do not come as a surprise, you are able to deal with them showing the correct attitude in regards of costs, timing, quality and customer satisfaction.
? The conclusion of a software implementation project is the go live. You show a methodical approach on how to realize this critical project phase and guarantee a smooth transition to operations.
Project management knowledge and experience
? Manage multiple concurrent projects ranging in scale and scope from one day to several months, advising clients from Business, IT, Marketing Department with IT driven solutions in several areas.
? Build and maintain key relationships with IT leaders on the client site, technical teams, and non-technical key-accounts and departments.
? Mentor and develop team members on structured methodology, general project related training topics and best practices, ensuring professionalism.
? Documenting business processes, GAP/Fit Analysis, IT solutions, business proposals, system designs, high-quality presentations, training plans.
? Participates in defining and documenting principles, models and standards that address business goals, company strategies and requirements.
? Develop work and cost estimates, program priorities, resource requirements, project scope, and objectives.
? Communicate clearly and concisely with Key-Account-Management, upper management and counterparts in Europe on project related issues.
? Contribute to priority projects by adding creative insights and developing recommendations and information for management.
? Update or assist material, case studies, content for various marketing channels.
? Encourage collaborative efforts and camaraderie with on-shore and off-shore team members, understanding the "big picture" what can be achieved when working as a team.
Experience and qualifications:
? Post Graduate/Graduate with very good communication skills in English, both oral and written. German is a plus.
? Very good working knowledge in one IT area.
? Good working knowledge of MS Office.
? Proactively approaches requirements, tasks and provide solutions.
? Work experience in multi-national IT service company is a plus
? Excellent interpersonal skills
? Effective response to management requests
? Ability to challenge and debate issues of importance
? Ability to look at situations from several points of view
? Ability to easily grasp and communicate complex ideas
? Ability to interact well in a multicultural environment, especially with co-workers of Chinese background.

Company Introduction
德乐生软件开发（北京）有限公司
CRM Factory brings together the two essentials for CRM – marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on the Website, at a flagship store, or as a phone call to a customer interaction center.
 
CRM Factory is part of the mcon group, which also houses MCON and a partnership with incadea Asia-Pacific.

We are proud to offer a 360 degree portfolio as a single source supplier for business consulting and strategy, linking them with IT implementations, business intelligence, IT infrastructure and hosting, all backed up by 24/7, follow-the-sun support operations.

This means laying the foundation with a thorough CRM strategy, deriving CRM master processes to the specific needs of the market, planning, building and running the necessary systems and the underlying infrastructure to enable the relevant communicative contents to reach your targets.

CRM Factory is a global and diversified team of people with backgrounds in the IT, advertising, online and the software industry.

We are passionate about joining our forces and working together
to deliver what are great solutions. Coming from the different corners of the globe we communicate in English and interact respectfully of one another.

An offering of some of our services:

●Business Consulting
●Customer Relationship Management (CRM)
●Customer & Vehicle Relationship Management (CVRM)
●Data Warehouse (DWH) & Business Intelligence
●Dealer Management Systems (DMS)
●Opinion Mining
●eBusiness, eCommerce & Portals

Our offices are located in Beijing, Munich, Prague and Sydney.
For more information, please visit: http://www.crm-factory.com.cn

You must thrive on a heavy workload while you can stay organized and detail-focused, even with many balls in the air.
需要在繁重的工作压力下仍然能够很有条理和细心的完成手上的工作。
We expect that you are an independent, professional and responsible person with good to fluent proficiencies in both Chinese and English.
希望您是独立，专业，负责的候选人。并且有熟练的中英文沟通能力。
Documented success within procurement and solid knowledge of procedure and methods which are instrumental to successful procurement are required for the job.
需要非常熟悉采购的流程和方法来更好的支持我们的工作要求。
You have good IT-skills and are preferably an advanced user of both Excel and Navision.
需要有良好的IT技能，并且熟练使用Excel 和Navision软件。
What we offer
我们为您提供：
We offer you an exciting working place where the working culture is informal and straightforward.
我们为您提供舒适开放自由的办公环境。
Everyone helps everyone here, and our work day is characterized by a high tempo and level of productivity.
这里的每位同事都是热心助人的，我们都在为高效高质量的工作而共同努力。
You will get an inspiring and challenging job with a good amount of responsibility and autonomy with room for development – both personally and career-wise.
您将得到一个充满挑战有足够发展空间的工作机会：不管对于个人而言还是职业发展而言。
Furthermore, it will sharpen your international profile.
此外，它将丰富您在跨国公司的工作经验。
Salary and compensation package will be set to match qualifications.
我们会根据您的经验提供薪资和补偿。
Place of work will be at our Beijing office located in the CBD area, and job accession asap.
工作地点将设置在北京CBD商圈办事处，我们期望您能尽快入职。