Customer Service Representative - 客户服务代表
康宁（上海）管理有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2012-08-20
- 工作地点：深圳
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服主管(非技术)
职位描述
Day to Day Responsibilities:
Internally
Coordinate sample requests as needed
Balance shipment arrangement among customers based on AM's communication
Liaise with local CS among regions
Coordinate with outsourcing parties and SCM for shipment arrangement
System maintenance for order management, shipment arrangement and Credit release
Support project assignments
Externally
Collect customer demand for shipment preparation
Collaborate with customers for the related documents/processes initiation
Provide the routine shipping plan to customers
Follow up with replacement or credit release for RMA
Monitor AR
Visit customers to maintain relationship
Education & Experience
5 years of customer service or commercial experience.
Minimum college degree and university degree is a plus.
Required Skills
Responsible for coordination and execution order/shipment management.
Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements.
Desired Skills
Commercial operation and Supply Chain knowledge are preference.
Knowledge of import and export procedures in China
Soft Skills
Potential problem solving.
Financial concept is a plus.
Good command of English.
Internally
Coordinate sample requests as needed
Balance shipment arrangement among customers based on AM's communication
Liaise with local CS among regions
Coordinate with outsourcing parties and SCM for shipment arrangement
System maintenance for order management, shipment arrangement and Credit release
Support project assignments
Externally
Collect customer demand for shipment preparation
Collaborate with customers for the related documents/processes initiation
Provide the routine shipping plan to customers
Follow up with replacement or credit release for RMA
Monitor AR
Visit customers to maintain relationship
Education & Experience
5 years of customer service or commercial experience.
Minimum college degree and university degree is a plus.
Required Skills
Responsible for coordination and execution order/shipment management.
Engage and collaborate with Account manager, Engineer and Supply Chain to fulfill customer requirements.
Desired Skills
Commercial operation and Supply Chain knowledge are preference.
Knowledge of import and export procedures in China
Soft Skills
Potential problem solving.
Financial concept is a plus.
Good command of English.
公司介绍
康宁公司成立于1851年，总部位于美国纽约州康宁市。170年来，康宁凭借在特殊玻璃、陶瓷、光学物理领域的精湛专业知识，开发出众多引发了行业的革命性改变并改变人类生活的产品和工艺。康宁公司2020全年核心销售额达到115亿美元，2021年美国财富500强排名第277位。
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
康宁积极参与中国的发展已逾40年，康宁公司通过其子公司--康宁（上海）管理有限公司协调管理其在中国区的业务。今天，康宁在中国的投资与该地区新兴市场的趋势紧密结合。康宁在光通信、显示科技、汽车应用、生命科学及移动消费电子市场领域均是处于领先地位的企业之一。康宁公司在中国大陆地区的投资已超过80亿美元，并拥有约6000名员工。
欢迎将中英文简历发送E-mail至 gcrecruit@corning.com (请在邮件主题中注明应聘职位）
联系方式
- Email：gcrecruit@corning.com
- 公司地址：上海市浦东金桥出口加工区鲁桥路358号 (邮编：200040)