Manager, Hotel Openings, Greater China(职位编号：46320)
六洲酒店管理（上海）有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游 餐饮业
职位信息
- 发布日期：2015-03-04
- 工作地点：上海
- 招聘人数：1
- 工作经验：5-7年
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：总监/部门经理 其他
职位描述
IHG Culture Introduction
Job Summary – (Role Summary)
To ensure the China region is able to effectively Open, Support and Maintain Great Hotels, Guests Love through providing structured platforms and supporting tools for the implementation of IHG key systems and procedures and ways of working in line with agreed brand and operational standards both the franchise and managed estate.
Tracking of & reporting the opening progress of each property against targets and critical deadlines through the HOM openings tool. Escalates key issues impacting potential opening dates, working with key stakeholders to indentify and implement solutions.
1. KEY RESPONSIBILITIES
- Leads the hotel openings processes to ensure platforms are in place to deliver value and support to opening General Managers and Executive Teams, providing a comprehensive service from agreement execution to opening day.
- Ensures a comprehensive support platform for the pre-opening estate through monthly calls and site visits as required to monitor all HOM tasks and provide solutions and support to overcome potential obstacles.
- Working with the GM and key department managers to establish benchmark operational platform in line with the objective of delivering high performing, on brand, on target hotel openings.
- Monitor, tracks & reports progress of each hotel opening within assigned region. Ensures data within the tracking systems is updated within agreed time lines.
- Provides senior stakeholders with project milestone reports, highlighting performance and against target and clear action being taken to address potential issues impacting project performance.
- Work with the Regional and Area Operations support functions in project coordination, addressing potential support gaps and driving collaboration to ensure that talent and resources within the region are fully leveraged to support the needs of the opening.
- Address potential issues in a timely manner – keeping team focused and aware of the needs of the project to maintain date driven milestones as indicated in the HOS system.
- Cascades information to GM and key department heads on changes to or new IHG brand and operational programs, brand initiatives or operational procedures.
• Work closely with Design and Engineering team & development team to understand pipeline for openings and rebranding’s to ensure supporting resources are applied in time to ensure deliverable time lines. Be capable to rally supporting taskforce for urgent or compressed projects.
• Work to develop a comprehensive portfolio of pre-opening tools and resources that will enable the efficient and effective opening, conversion hotels in Greater China.
- Design, initiate and execute the on-boarding plan of new Owners and General Managers
- Provide a resource function to the field for operational executables.
- Continually review and update all opening related tools in Greater China Operation Online
ensuring sufficient information and support is offered to hotels’ management team.
Hotel/Corporate Introduction
Required Skills
• Motivated, results focused leader with solid leadership skills
• Understanding of hotel operational areas and performance levers
• Possess strong strategic, analytical, problem solving, influencing and negotiation skills
• Demonstrated commitment to brand management and quality
Qualifications
• Bachelor’s degree or equivalent in Hotel Management, Business degree or equivalent experience
Experience
• Typically 4 years or more in hotel operations management or related experience. In-depth knowledge of operations to include F&B, quality, hotel operations, and marketing/sales principles. Effective communications and presentations skills. Excellent problem solving and organizational skills. Strong influencing, negotiating and consensus-building skills to deal effectively with different owner objectives balanced against IHG objectives.
3. ACCOUNTABILITY
Number of employees supervised – 0
Indirect Opening Hotels
Key Metrics –
• On time openings
• Franchise Performance
• Brand Compliance Ratings
• Owners engagement
• IHG Wheel
4. KEY RELATIONSHIPS
Key Internal Relationships –
• Regional Operations Team including Regional / Area General Managers and Hotel General Managers
• Regional Directors of Sales and Marketing
• Regional Directors Distribution Marketing
• Development Team
• Design & Engineering Team
• Global Brand Team
• Hotel Opening Performance Team
• Legal Team
• Quality & Compliance Team
Key External Relationships –
• Owners
• Third Party – FLS Consultant
Job Summary – (Role Summary)
To ensure the China region is able to effectively Open, Support and Maintain Great Hotels, Guests Love through providing structured platforms and supporting tools for the implementation of IHG key systems and procedures and ways of working in line with agreed brand and operational standards both the franchise and managed estate.
Tracking of & reporting the opening progress of each property against targets and critical deadlines through the HOM openings tool. Escalates key issues impacting potential opening dates, working with key stakeholders to indentify and implement solutions.
1. KEY RESPONSIBILITIES
- Leads the hotel openings processes to ensure platforms are in place to deliver value and support to opening General Managers and Executive Teams, providing a comprehensive service from agreement execution to opening day.
- Ensures a comprehensive support platform for the pre-opening estate through monthly calls and site visits as required to monitor all HOM tasks and provide solutions and support to overcome potential obstacles.
- Working with the GM and key department managers to establish benchmark operational platform in line with the objective of delivering high performing, on brand, on target hotel openings.
- Monitor, tracks & reports progress of each hotel opening within assigned region. Ensures data within the tracking systems is updated within agreed time lines.
- Provides senior stakeholders with project milestone reports, highlighting performance and against target and clear action being taken to address potential issues impacting project performance.
- Work with the Regional and Area Operations support functions in project coordination, addressing potential support gaps and driving collaboration to ensure that talent and resources within the region are fully leveraged to support the needs of the opening.
- Address potential issues in a timely manner – keeping team focused and aware of the needs of the project to maintain date driven milestones as indicated in the HOS system.
- Cascades information to GM and key department heads on changes to or new IHG brand and operational programs, brand initiatives or operational procedures.
• Work closely with Design and Engineering team & development team to understand pipeline for openings and rebranding’s to ensure supporting resources are applied in time to ensure deliverable time lines. Be capable to rally supporting taskforce for urgent or compressed projects.
• Work to develop a comprehensive portfolio of pre-opening tools and resources that will enable the efficient and effective opening, conversion hotels in Greater China.
- Design, initiate and execute the on-boarding plan of new Owners and General Managers
- Provide a resource function to the field for operational executables.
- Continually review and update all opening related tools in Greater China Operation Online
ensuring sufficient information and support is offered to hotels’ management team.
Hotel/Corporate Introduction
Required Skills
• Motivated, results focused leader with solid leadership skills
• Understanding of hotel operational areas and performance levers
• Possess strong strategic, analytical, problem solving, influencing and negotiation skills
• Demonstrated commitment to brand management and quality
Qualifications
• Bachelor’s degree or equivalent in Hotel Management, Business degree or equivalent experience
Experience
• Typically 4 years or more in hotel operations management or related experience. In-depth knowledge of operations to include F&B, quality, hotel operations, and marketing/sales principles. Effective communications and presentations skills. Excellent problem solving and organizational skills. Strong influencing, negotiating and consensus-building skills to deal effectively with different owner objectives balanced against IHG objectives.
3. ACCOUNTABILITY
Number of employees supervised – 0
Indirect Opening Hotels
Key Metrics –
• On time openings
• Franchise Performance
• Brand Compliance Ratings
• Owners engagement
• IHG Wheel
4. KEY RELATIONSHIPS
Key Internal Relationships –
• Regional Operations Team including Regional / Area General Managers and Hotel General Managers
• Regional Directors of Sales and Marketing
• Regional Directors Distribution Marketing
• Development Team
• Design & Engineering Team
• Global Brand Team
• Hotel Opening Performance Team
• Legal Team
• Quality & Compliance Team
Key External Relationships –
• Owners
• Third Party – FLS Consultant
公司介绍
我们的工作不同并且喜好不同，但是我们都同样对生活充满着激情。因此，我们承诺为所有激情澎湃的员工提供“尽炫自我”的空间，将把洲际酒店集团建成一个员工们愿意投身于工作之中的地方，就如同他们乐于将精力、热情和执着专注于他们的喜好那样。
现在就递上你的简历，申请你在洲际的职业生涯！
现在就递上你的简历，申请你在洲际的职业生涯！