北京招聘

Job Purpose

Strong customer focused role focusing on maintaining the relationship and professional image between IT and internal users across all lines of businesses for the Shanghai Disneyland Project Team. The role includes first and second level client support combined with local (level) network administration as specified by the Enterprise Shared Services team.

Key Responsibilities

? Provide 1st level helpdesk support to internal users and be the business's IT focal point
? Update and maintain .Service Tickets. in Client Support database
? Answer queries concerning usage of standard applications and provide technical Disney complied solutions
? Manage, co-ordinate and maintain relationships with 3rd party IT support staff in providing support to clients
? Coordinate with IT casual buyer for the leasing/purchase IT hardware and software as required
? Maintain the inventory records of all IT hardware and software in the asset management system
? Coordinate with the local/regional/international service delivery teams for customer support
? Perform administrative support for the IT department as required
? Proactively maintain the Desktop environment for the business and adhere to Disney IT standards, policies and procedures
? Work on specific IT projects required by the business or assist in initiatives as directed by global, International or regional IT teams
? Ensure compliance with local legislative requirements for software licensing
? Enforce corporate standards for hardware and software procurement and usage
? Provide assistance in improving / streamlining the Lobs' business process based on IT best practices


Organization Function

Primary Function
? Be the key IT person for the line of business and provide customer focused and responsive desktop and systems support to end users
Secondary Function
? Liaise with global/international/regional based IT teams on the rollout of IT applications and strategic initiatives

Working Relationships

? Internal
? Senior management and regional IT service delivery team members
? General staff and end users
? Enterprise Infrastructure Shared Services team and Application development staff
? Project Managers and lines of business partners

? External
? Relevant hardware and software vendors and IT contractors
? Telecommunication service providers


Requirements

Education:
? Degree in Computer Science or relevant

Experience:
? In depth technical understanding of PC platforms and up-to-date experience on Help Desk and LAN/WAN technologies
? Experience in service provision, preferably in a helpdesk environment
? Minimum of 4 years relevant systems support, help desk, training or other computer related experience.
? Experience with Windows OS and MS Office a must
? Hands on experience on assembling PC a must
? Hands on experience on Polycom system and Smartboard system.

Knowledge:
? Good knowledge on perforce with SSH setup and support
? Good knowledge on Microsoft Active Directory a must
? Good knowledge on Microsoft Sharepoint a must
? Knowledge on AutoCAD is a plus
? ITIL certification is a plus

Language Skills:
? Excellent command of English and Putonghua, both oral and written

Others:
? Excellent organizing and delivery skills
? Methodical, disciplined approach
? Aptitude for technology
? Analytical & problem solving skills
? Excellent interpersonal skills
? Highly developed and flexible communication skills in both English and Putonghua
? Cultural sensitivity
? Highly responsible, independent, self-motivated, able to work under pressure and tight schedule

华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。