北京招聘

Job description

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions, specifically, IBM Systems Director on Power, and the Flex Systems Manager. Provides technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction.

Required

Bachelor's Degree

Basic knowledge in Basic to Advanced Networking Skills

Basic knowledge in Storage Configuration and Communications

Basic knowledge in x86 and Power based Hypervisors / Virtual Servers

English: Fluent

Preferred

Information Technology

At least 5 years experience in Basic to Advanced Networking Skills

At least 5 years experience in Storage Configuration and Communications

At least 3 years experience in x86 and Power based Hypervisors / Virtual Servers

Required

Bachelor's Degree

At least 4 years experience in software support

English: Fluent

Chinese simplified: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。