北京 [切换城市] 北京招聘北京客服及技术支持招聘北京售前/售后技术支持工程师招聘

Internal Support Engineer

格兰富水泵(上海)有限公司北京分公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:批发/零售

职位信息

  • 发布日期:2012-09-07
  • 工作地点:北京
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语熟练
    普通话熟练
  • 职位类别:售前/售后技术支持工程师  

职位描述

Qualification:
- Bachelor or Master's degree holder in Environement Engineering,hydraulic machinery, electric machines, power electronics or control field
- Good command in oral and written English
- Skillful user of Microsoft Excel is a must
- 1-2 years of work experience in related industry
- Experienced with pumps or control panels maintenance or consultancy or sales works, will be an advantage
- Aggressive, Result driven, Team player, Able to solve problem, Good listener, High ego needs

Main Responsibility:
- To assist and coordinate in the technical training for internal and external staff.
- To support at customer's site as arranged with the respective sales technician if AE in sales team is not available.
- To provide technical assistance to the sales engineers and customers as regards choice of products, applications, system solutions, accessories, installations, prices, etc.
- To provide technical assistance to the service administration and technical check for project quotation and SOR, CTR
- To coordinate with the services and logistics function in meeting the customer's satisfactions.
- To maintain the supply of technical documents for tender use.
- To be attentive to competitor's interference and report to the Management.
- To calculate cost prices and sales prices of non-standard as well as out-of-price list material.
- To respond customer's inquires and give a brief explanation of the technical problem, alternatively proceed to the person(s) concerned for assistance.
- To process in accordance with the order processing system at disposal.
- To assist the sales force as to provision of documentation and information particulars, leaflets, quotations, prices, etc.
- To process special orders and inquiries in coordination with the supplier.
- To communicate with the respective product segment or other suppliers, where local problem solving is not available.

公司介绍

1994年11月,格兰富来到了中国,在上海设立了办事处。如今,格兰富在中国已拥有三家公司,格兰富水泵(上海)有限公司(以下简称GSH)、格兰富水泵(苏州)有限公司和无锡高福泵业有限公司。
GSH的总部位于上海虹桥开发区,作为中国地区的销售和市场总部(同时也负责外蒙古地区的销售),GSH全力在销售与市场上支持分布于全国各地的代理及分销商。此外,我们也十分注意售后服务方面的操作,为客户提供专业维修及零配件供给。
目前GSH已发展成为拥有300多名员工,销售额10亿人民币的实力公司,并且在北京、广州设立了分公司,以加强对北方市场、南方市场和华中地区的支持。

联系方式

  • 公司地址:北京东城区北三环东路36号环球贸易中心A座9层
  • 邮政编码:100013