IT Helpdesk Administrator
华特迪士尼（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：娱乐/休闲/体育
职位信息
- 发布日期：2012-09-07
- 工作地点：上海-黄浦区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：普通话熟练
英语良好 - 职位类别：信息技术专员 Helpdesk 技术支持
职位描述
The Walt Disney Company (Shanghai) Limited
POSITION DESCRIPTION
Position Title : IT Helpdesk Administrator
Market/Department : Walt Disney International (WDI) IT
Organization : Corporate and Other
Office Location : Shanghai
Reports to :Willis Wong
(Supervisor's title) Manager
A. PRINCIPAL ROLE
Responsible for logging IT Helpdesk requests into the International Helpdesk system as well as the provision of all IT related hardware and software for the China based entities. Maintain the IT inventory records and related document libraries. Perform ad hoc IT administration tasks as needed.
B. DETAILED DESCRIPTION OF KEY RESPONSIBILITIES
? Input and update service requests in the Client Support database
? Raise shopping carts in SAP for all IT related purchases and perform related follow up tasks
? Maintain the inventory records for all IT hardware and software in the asset management system
? Update and maintain the various IT document libraries as needed
? Coordinate with the local and/or regional service delivery team for customer support tasks
? Maintain 3rd party vendor relationships
? Provide administrative support to the IT department as required
C. REQUISITE QUALIFICATIONS AND EXPERIENCE
Education
? Diploma in Computer Science or relevant experience
Language Skill
? Excellent command of English and Chinese (Mandarin), both spoken and written a must
? Familiarity of Cantonese a plus
Experience
? 2 year relevant working experience / fresh graduate with good academic achievements will also be considered
? Experience with ERP purchasing
? Prior working experience in a customer services environment a plus
? Experience with Windows XP/Win 7 and MS Office 2007 applications
? Familiar with ITIL process
Attributes
? Good interpersonal, problem solving, communication and presentation skills
? Excellent organizing and strong collaborative skills
? Methodical, disciplined approach with continuous improvement mindset
? Proactive and able to handle diverse responsibilities and to respond to deadlines
? Cultural sensitivity
POSITION DESCRIPTION
Position Title : IT Helpdesk Administrator
Market/Department : Walt Disney International (WDI) IT
Organization : Corporate and Other
Office Location : Shanghai
Reports to :Willis Wong
(Supervisor's title) Manager
A. PRINCIPAL ROLE
Responsible for logging IT Helpdesk requests into the International Helpdesk system as well as the provision of all IT related hardware and software for the China based entities. Maintain the IT inventory records and related document libraries. Perform ad hoc IT administration tasks as needed.
B. DETAILED DESCRIPTION OF KEY RESPONSIBILITIES
? Input and update service requests in the Client Support database
? Raise shopping carts in SAP for all IT related purchases and perform related follow up tasks
? Maintain the inventory records for all IT hardware and software in the asset management system
? Update and maintain the various IT document libraries as needed
? Coordinate with the local and/or regional service delivery team for customer support tasks
? Maintain 3rd party vendor relationships
? Provide administrative support to the IT department as required
C. REQUISITE QUALIFICATIONS AND EXPERIENCE
Education
? Diploma in Computer Science or relevant experience
Language Skill
? Excellent command of English and Chinese (Mandarin), both spoken and written a must
? Familiarity of Cantonese a plus
Experience
? 2 year relevant working experience / fresh graduate with good academic achievements will also be considered
? Experience with ERP purchasing
? Prior working experience in a customer services environment a plus
? Experience with Windows XP/Win 7 and MS Office 2007 applications
? Familiar with ITIL process
Attributes
? Good interpersonal, problem solving, communication and presentation skills
? Excellent organizing and strong collaborative skills
? Methodical, disciplined approach with continuous improvement mindset
? Proactive and able to handle diverse responsibilities and to respond to deadlines
? Cultural sensitivity
公司介绍
华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。