北京招聘

Position: Expert Technical Service

Location: Beijing

Main goals and objectives:

- Market Monitoring of all Volkswagen Models within all entities (JVs / FBU)
- Early Warning of market disturbances with methods of active field observation
- Implementation of lessons learned requirements for new projects
- Increase of the customer satisfaction in all fields of QA

Your Responsibilities:

- Develop, suggest, synchronize and represent measures to improve quality and reduce costs in the processes of QA to enhance customer satisfaction
- Consultancy, support and coordination of VGIC, VCIC and Joint Ventures regarding the “FAP” (Fehlerabstellprozess / failure elimination process) for Damage Table
- Response and report regularly to QA WOB on the development in the fields of the QA in the Chinese market with reports / Region Steering
- Preparation and conduction of workshops to align the processes of QA within all entities (JVs and VGIC) in China
- Execution of job-oriented individual orders according to the proficiency and experience of the job holder as well as performance of special tasks
- Preparation of documents and management templates for meetings and speeches in a professional manner and present the work results (e.g. Q-Day, Forum Product Quality FPQ). Escalation of stalled topics
- Harmonization of active field monitoring of JVs and FBU in China and coordination with related departments in WOB to enable Early Warning
- Setup and organization of a regularly Schadensgespraech / damage table between VGIC and VCIC and all related departments as R&D
- Field preparation and single analysis of vehicles and components to safety-relevant topics and accident reconstructions for JVs, components and brands
- Steering of analysis and documents in the FAP, coordination of discussions of alteration scopes with TE; QA / LAB, etc. and coordination of ‘Lessons Learned Process” into requirements for new projects
- Preparation of reports out of dealer management systems and interviews conducted with dealers (JVs and FBU) regarding technical problems, upcoming technical issues, etc.
- Special Data analysis from Analysis-System by Quality Assurance (AQUA, SAGA2, DISS, etc.) for the evaluation of all models of the VW-Group and his components for the Chinese Market.

Our Requirements:

Necessary education:
- ‘Diplom-Ingenieur’ / Master / Bachelor, field of automotive engineering (engineering, mechanical / industrial engineering, etc.), experience in the area of After Sales/ Dealer (service or warranty) / any automotive or business related degree
Personal skills:
- Experience with China advantageous
- Profound intercultural communication skills
- Capacity for teamwork
- Self-organization
- Costumer Orientation
- Communication skills
- Self-initiative, highly motivated, independent
- Experience abroad
- Learning receptivity
Working experience (in years):
- Several years of experiences at dealer workshop or in the area of Technical Service (preferably also abroad)
Remarks (Language, IT-Knowledge, Certificates etc.):
- Good German or English skills and good Chinese skills (Mandarin and Cantonese)

What we offer:

? Strong brands, excellent products and image
? Performance oriented competitive compensation & benefits package
? Professional career development & qualification
? Good management, team work, open communication & feedback
? International working environment & global network
? Attractive work, health programs & work-life balance


Join us and become a part of the Volkswagen Family – We are looking forward to welcome you on board!

Please send your application in English to: Volkswagen.HR@volkswagen.com.cn with subject “channel name (where you find this job posting) – applicant name – current company – current position – applied position”.

Volkswagen Group China

Volkswagen Group is one of the earliest and most successful international partners of China’s automobile industry. The Group has grown together with China’s auto industry, overcoming many challenges and achieving significant growths, during the 30 years’ partnership with China.

As early as 1978, Volkswagen Group started contacts with China. The first Santana was produced in Shanghai in April 1983. In October 1984, Shanghai Volkswagen Corporation Ltd, the first joint venture of Volkswagen Group in China, laid foundation in Shanghai. In February 1991, FAW-Volkswagen Corporation Ltd was established in Changchun, creating Volkswagen Group’s second joint venture in China.

The business scope of Volkswagen Group in China includes the production, sales and services of complete vehicles and parts, such as engines and transmissions. All of the Group auto brands — including Volkswagen, Audi, SKODA, SEAT, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN — have a business presence in China through Volkswagen Group China and its subsidiaries.