北京招聘

Job description

System Service Representatives play an essential role in IBM’s growth with extraordinary talent. Being IBM’s primary technical interface to client, you will work directly with clients while being responsible for on-site installation, maintenance and repair of client’s IBM and multivendor systems. You will have the opportunity to advice clients of preventive maintenance, configuration, operation and environmental factors to improve client's IT operation. You will also take the challenge to manage IT critical situation until service problem is fixed.

Willing Attitude, Detailed Oriented, Good communication while Down to Earth. These are some of the winning behaviors you’ll need to succeed at IBM SSR.

In this role you will:

Perform technical support and solution implementation in customer accounts.

Support daily operation and maintenance of customer’s systems and support the customer required service solutions like Cloud, Mobility and Big data analysis.

Assists in hardware and system software services activities, including installation planning, account management, systems problem determination, relocation, diagnosis, software support etc.

Perform problem determination, discontinuance and IT project implementation such as relocation, Cloud, onsite support service.

Prepare documentation for review report and activity planning.

Implement IT projects, assist in new IT service solutions implementation.

Responsible for developing positive relationships with customer to ensure a high level of customer satisfaction

For consideration, you must bring the following skills and behaviors to our team:

Early professional with less than zero to 3 year’s working experience.

Bachelor or above in Engineering / Computing Science or related disciplines.

Analytical and problem solving skills.

Good Hardware hands on skills.

Knowledge of IBM hardware (mainframe/server/storage) is a plus.

Knowledge of UNIX/Linux is a plus.

Fluent in both written and oral English.

Good communications skills.

Self-initiative and result oriented.

Sense of responsibility and good team work skill.

Required

Bachelor's Degree

At least 1 year experience in relevant working experience

English: Fluent

Chinese simplified: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。