APS Contact Center Consultant
亚美亚（中国）通讯设备有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：通信/电信运营、增值服务
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 职位类别：其他 专业顾问
职位描述
Responsibilities:
? Be responsible for Design, Deployment and Customization of Avaya Contact Center Solution
? Proactively involve in proposing Contact Center Professional Services, while working closely with sales/presales/marketing teams
? Be responsible for delivering post sale support for Contact Center project, and closely follow up deals to make sure services are successfully delivered on time and achieve customer satisfaction
? Provide Contact Center related technical consultant to address clients'business needs
? Perform ongoing technical tasks associated with organizational unit
? Contact Training and Knowledge transfer to customer, business partner or internal teams
? Proactively learn and update technical skill, with specialization in selected areas within Contact Center
Requirements:
? BS in Computer Science, Computer Engineering, Electrical Engineering. MS is a plus.
? 5-10 years practical knowledge and experience on Contact Center portfolio and technology; SW development skill is a plus
? Good understanding of Contact Center solution; Contact Center operational knowledge is a plus
? Being able to clearly articulate Contact Center architecture and advise related solution to address customer's needs
? Ability to establish and maintain professional relationships with customers, business partners and Avaya associates
? Strong verbal and written communication skills.
? Be responsible for Design, Deployment and Customization of Avaya Contact Center Solution
? Proactively involve in proposing Contact Center Professional Services, while working closely with sales/presales/marketing teams
? Be responsible for delivering post sale support for Contact Center project, and closely follow up deals to make sure services are successfully delivered on time and achieve customer satisfaction
? Provide Contact Center related technical consultant to address clients'business needs
? Perform ongoing technical tasks associated with organizational unit
? Contact Training and Knowledge transfer to customer, business partner or internal teams
? Proactively learn and update technical skill, with specialization in selected areas within Contact Center
Requirements:
? BS in Computer Science, Computer Engineering, Electrical Engineering. MS is a plus.
? 5-10 years practical knowledge and experience on Contact Center portfolio and technology; SW development skill is a plus
? Good understanding of Contact Center solution; Contact Center operational knowledge is a plus
? Being able to clearly articulate Contact Center architecture and advise related solution to address customer's needs
? Ability to establish and maintain professional relationships with customers, business partners and Avaya associates
? Strong verbal and written communication skills.
公司介绍
Are you looking for a job that will give you ample opportunity and space to grow? Do you long for a dynamic challenging working environment with an organization exciting?
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500 (R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.
Avaya公司面向企业提供智能通信解决方案，帮助其提升业务，获取市场优势。全球100多万家企业，包括90%以上的财富500强企业，采用了Avaya的IP语音通信、统一通信、联络中心和通信驱动业务流程解决方案。Avaya全球服务部为各种规模的企业提供全面的服务与支持。欲了解更多Avaya公司信息，请浏览公司全球网站http://www.avaya.com，和中国公司网站 www.avaya.com.cn.
Please apply in complete confidence via e-mail with current and expected salary, marking reference on resume or envelope.
Or write to us.
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500 (R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.
Avaya公司面向企业提供智能通信解决方案，帮助其提升业务，获取市场优势。全球100多万家企业，包括90%以上的财富500强企业，采用了Avaya的IP语音通信、统一通信、联络中心和通信驱动业务流程解决方案。Avaya全球服务部为各种规模的企业提供全面的服务与支持。欲了解更多Avaya公司信息，请浏览公司全球网站http://www.avaya.com，和中国公司网站 www.avaya.com.cn.
Please apply in complete confidence via e-mail with current and expected salary, marking reference on resume or envelope.
Or write to us.